The Opportunity

We’re looking for a Senior Product Manager to join Adobe’s Experience and Engagement team to help craft the future of intelligent customer support. In this role, you will spearhead the evolution of the self-service experience by developing agentic AI solutions that move beyond static automation. You will lead the development of intelligent agents capable of reasoning, leveraging real-time customer context to deliver seamless, intuitive, and highly personalized resolutions at global scale. You will evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering teams to define the vision, prioritize efforts and deliver relevant outcomes for our customers and business.

What you'll Do

• Define product strategy, roadmap and execution for your area.

• Bring insights and industry trends to improve the product experience.

• Translate customer needs and business goals into clear, actionable requirements.

• Use data and insights to influence product decisions and our measures of success.

• Partner closely with engineering and design to deliver high-quality products at scale.

• Champion cross-functional alignment and collaboration with partners across the organization.

• Be a strong voice for the customer in all product decisions.

What you need to succeed

• Bachelor's degree or equivalent with 7+ years of product management experience. MBA preferred.

• Expertise in the customer support domain, ideally building AI/ML -powered products.

• Deep customer appreciation, with a passion for solving real user problems!

• Experience leading zero to products as well as scaling mature products.

• Strong technical foresight, with a background in platform and systems thinking.

• Excellent communication, collaboration and influencing skills across technical and non-technical teams.

• A bias for action and the ability to disambiguate problems setting clear direction for the team.

• Data-informed ideas, with experience using metrics to guide decision making and measuring success.

• A builder’s mentality – pushing the boundaries of innovation while delivering business impact!

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.