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Customer Service & Value Partner - Belgium
Astellas PharmaBelgiumfull_timeVerifiedPosted 14 Jul 2026
About the role
General Information
Job Advert Title
Customer Service & Value Partner - Belgium
Location
Belgium
Function/Business Area
Marketing & Communications
Employment Class
Permanent
Description
Customer Service & Value Partner - Belgium
About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.
Are you driven to make a real difference in the lives of patients?
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Location and Working Environment
This is a permanent role which is based in Belgium (Brussels) - hybrid working model with the expectation to be in office 2 days per week. Willing and able to undertake occasional travel including overnight stays when required.
Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope
- We are looking for a customer service & value manager responsible for designing and executing HCP and patient omnichannel engagement campaigns in accordance with the Strategic Brand Plans.
- The role requires a broad mixture of skills/knowledge on digital marketing, campaign planning and execution, marketing automation, campaign channel mix, tracking and reporting on KPI’s and performance and channel (and campaign) optimization. He/she works in close collaboration with the sr. Product Manager/Brand Team in established brands as well as in launch brands.
- The Customer Services & Value Partner is responsible for building and maintaining strong relationships with our customers to understand their needs and ensure they are getting the most out of our products and services.
- The Customer Services & Value Partner will also be responsible for identifying and resolving customer issues, as well as promoting the value of our products and services via projects or (omnichannel) engagement either with owned platforms or (paid) 3rd party platforms.
Role and Responsibilities
- Collaborate with the sr. product manager, Network Engagement Leads, the omnichannel engagement lead, MSM and other commercial teams, external marketing agencies (PR & content & advertising) to build and de
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