Staff Technical Product Manager - Platform (Classy)

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $6 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the role:

Help build an indispensable product that empowers nonprofits to accomplish their remarkable missions. You’re the type of person who isn’t afraid to take up the gauntlet and strives to thrill customers with features that help them solve the world's social problems. You understand the significance of a phenomenal product and know what it takes to get there.

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
• Develop and articulate compelling value propositions and product positioning, partnering with marketing and sales teams to build awareness and drive demand.
• Create learning plans to identify and test the biggest hypotheses to drive your KPIs and success metrics; analyze metrics that inform product development and continuous optimization to increase adoption and engagement
• Collaborate with a team of engineers, designers, customer success, shared services teams, analysts and operations, to define product requirements and translate them into actionable development plans, driving innovation and customer satisfaction.
• Foster ongoing relationships and communications with customers to develop a clear understanding of their goals and challenges to create a product strategy; creating a strong understanding of our customers and become an expert on the nonprofit fundraising market
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team while communicating roadmap and product launches to the rest of Classy
• Ruthlessly prioritize backlog and work across teams to drive work that delivers value for our customers & experts.
• Present regularly to the leadership teams on project strategy and deliverables
• Perform market research, competitive analysis, and establish industry best practices to stay ahead of data-in innovations and trends.
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development.

What you bring (Required):

• 7-10+ years designing and delivering world-class software products in a Product Management role or equivalent experience in a technical role such as software development or solution architecture. Proven track record of delivering results that impact critical business metrics. 
• Domain expertise in one or more platform technologies such as middleware systems, integrations to tools and services, API and platform, containers, data streaming, time-series, or complex event processing.
• Demonstrated curiosity and passion in learning and understanding technology & software especially around AI & ML experience in product offerings/experiences
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• You bring a customer centric mindset. Excitement to translate users’ needs into clear, well-defined functional and technical requirements backed by data analysis and an understanding of the Classy landscape.
• Ability to comfortably analyze large data sets and ask the right data questions in order to hone your ideas and deliver features which have a high degree of ambiguity
• Capable of decomposing a big vision into bite-size milestones.
• Energized by working across multiple functions. Strong partnership and influence skill - driving prioritization and feature requirements to capabilities teams.
• Experience in leading, scaling and optimizing a growing software platform.
• Ability to dive deep with engineers to make technical tradeoff decisions and summarize it all for non-technical stakeholders and executives.
• Self-aware with a strong desire to learn and continuously improve.
• Insanely curious and data-driven, with a strong attention to design details
• Natural leadership skills and ability to work with all teams in the company, must be highly collaborative
• BA or BS degree required. Equivalent experience will be considered.

What would be awesome to have (Preferred):