Manager HR Shared Services

<p><span><span> </span><br/></span><strong><span><span>ADP is hiring a Manager, </span><span>EMEA </span><span>HR Shared Services</span><span> Center. </span></span></strong><span> </span></p> <p><span> </span></p> <p><span><span>Are you ready to take the next step in your career? We are looking for a dynamic and passionate individual to lead our </span><span>HR Shared Services r</span><span>egional </span><span>s</span><span>ervice </span><span>c</span><span>enter! This is a unique opportunity to not only manage a fast-paced environment but also collaborate with a global team dedicated to delivering essential HR services to our colleagues.</span> <span>World-class applications </span><span>(Service Now and </span><span>SalesForce</span><span>) </span><span>facilitate</span><span> efficient and effective service in moments that matter for our fellow associates.</span><span> </span></span><span> </span></p> <p> </p> <p><span> </span></p> <p><strong><span><span>RESPONSIBILITIES:</span></span></strong><span> </span></p> <p> </p> <ul> <li><strong><span><span>Execute Every Day</span></span></strong><span><span>: Oversee</span><span>s all daily activities of the EMEA HR </span><span>Shared </span><span>Service</span><span>s Center</span><span>, </span><span>ensuring top-notch </span><span>support</span><span> to</span><span> associate queries on payroll, benefits, time and attendance, HR application support</span><span> and other HR services.</span></span><span> </span></li> </ul> <ul> <li><strong><span><span>Champion Change</span></span></strong><span><span>: </span><span>Comfortable interpreting data and problem solving, the Service Center Leader</span><span> champions</span><span> continuous improvement within HR Shared Services </span><span>EMEA</span><span>.  </span><span>Serves as coach and mentor for operational excellence.</span></span><span> </span></li> </ul> <ul> <li><strong><span><span>Inspires</span> <span>world-class p</span><span>erformance</span></span></strong><span><span>:</span><span> Ensures</span><span> adherence to Service Level Agreements and conducts regular performance reviews with EMEA HR Leadership.</span></span><span> </span></li> </ul> <ul> <li><strong><span><span>Compliance Champion:</span> </span></strong><span><span>Ensures</span> <span>compliance </span><span>with</span> <span>Applicable</span><span> Law</span><span>s</span><span> and ADP Policies</span><span>.  </span><span>Maintains Data Privacy Standards.</span></span><span> </span></li> </ul> <ul> <li><strong><span><span>Build Trust and Belonging:</span></span></strong><span><span> Builds a culture where everyone feels they belong and are valued. </span><span>Builds engagement and empowers the team to </span><span>contribute to our success.</span></span><span> </span></li> </ul> <p> </p> <p> </p> <p><strong><span><span>QUALIFICATIONS REQUIRED:</span></span></strong><span> </span></p> <ul> <li><span><span>2+ </span><span>years experience</span><span> as a Supervisor, HR </span><span>Services</span><span> or 4-5 </span><span>years experience</span><span> as a c</span><span>ontact</span><span> center manager.</span></span><span> </span></li> </ul> <p> </p> <p> </p> <p><strong><span><span>PREFERRED QUALIFICATIONS:</span></span></strong><span><span> Preference will be given to candidates who have the following:</span></span><span> </span></p> <ul> <li><span><span>BA/BS Degree in Human Resources Management or equivalent experience and education. </span></span><span> </span></li> </ul> <ul> <li><span><span>Background in a Client Service Center and in-depth working knowledge of overall department operations a plus.</span></span><span> </span></li> </ul> <ul> <li><span><span>Proven </span><span>proficiency</span><span> in </span><span>continuous improvement and/or operational excellence</span><span>.</span></span><span> </span></li> </ul> <ul> <li><span><span>Multi-Lingual</span><span> </span></span><span> </span></li> </ul> <p> </p>