Smile Express Field Treatment Coordinator

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.


Job Summary:
The Smile Express Field Treatment Coordinator is responsible for representing Smile Doctors at various pop-up activations, engaging with potential patients, and driving Smile Express treatment conversions. This position travels to designated event locations to generate leads, conduct smile simulations, and guide prospective patients through the consultation and treatment start process.

Essential Duties and Responsibilities:
• Set up and maintain an engaging and professional booth presence
• Ensure all marketing materials, smile simulation tools, and scheduling resources are readily available
• Collaborate with brand managers and other team members to optimize event success
• Approach and engage with potential patients and educate them on Smile Express, its benefits, and the treatment process
• Perform virtual smile simulations and provide a high level of customer service to spark interest and personalize the experience
• Collect lead information for follow up and tracking
• Assist interested individuals in scheduling Smile Express consultations
• Effectively communicate pricing, financing options, and treatment timelines
• Follow up with leads as needed to encourage treatment starts
• Convert new patient exams into signed contracts to meet production goals
• Complete all necessary documentation with the responsible party prior to appointment
• Explain treatment plan benefits, overcome objections, and provide reassurance to guide leads toward treatment commitment
• Present payment options to responsible party and arrange financial payments to begin treatment
• Maintain accurate documentation for treatment recommendations, charting and patient communication records in practice management software
• Maintain accurate records of leads, scheduled consultations, and treatment starts
• Provide feedback on event performance, engagement rates, and opportunities for improvement
• Perform other duties, as assigned

Knowledge, Skills, and Abilities:
• Basic proficiency with Microsoft Office applications, including Excel
• Solid customer service and problem-solving skills
• Solid written and oral communication skills
• Solid organizational and time management skills
• Ability to overcome objections from responsible parties and patients
• Ability to balance multiple priorities
• Ability to establish and maintain good working relationships with patients, responsible parties, and team members

Minimum Qualifications – (Education, Experience, Certification, & Licensure):
• High School Diploma or equivalent
• External candidates: One (1) year of experience in direct-to-consumer sales position required
• Internal candidates: One (1) year in a patient-facing role with Smile Doctors or affiliated practice demonstrating satisfactory performance and attendance in current role required


Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• May be required to travel locally up to 75% of the time
• May be required to stand; reach with hands and arms, stoop and kneel
• May be required to sit for long periods of time
• May be required to lift, carry, push, pull or move up to 15 pounds
• May be required to work more than 40 hours per week, including weekends
• May be required to wear PPE
• Typically working onsite at a designated event or in a clinical environment which can be noisy and distracting


Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.