Customer Care Intern (Multiple Locations)

Build a Career That Builds Your Future — with PulteGroup! 

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. 

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.   

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. 

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. 

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Primary Job Responsibilities  

Customer Care:

• Support Field Managers and supervisors by coordinating homeowner assessments, service requests, and workflow processes.

• Evaluate issues, perform root-cause analysis, and determine corrective actions, including minor adjustments or repairs.

• Oversee trade partners to ensure timely, high-quality completion of work orders, while managing accountability, back charges, and payment approvals within limits.

• Create and sustain positive customer relationships by maintaining clear communication, demonstrating professionalism, and adhering to legal and company protocols.

Management Responsibilities

• Not applicable

Scope

• Decision Impact: Individual

• Department Responsibility: None

• Budgetary Responsibility: No

• Direct Reports: No

• Indirect Reports: No

• Physical Requirements: n/a

Required Education/Experience

• High School diploma, GED, or equivalent education required.

• Must be at least 18-years of age.

• Must have authorization to work in the United States.

• Our various Operations Internships are ideal for candidates pursuing a number of degrees including Business Administration, Finance, Construction Management, Engineering, Project Management, Marketing, Communication, Finance, Architecture, or similar degree.

• Must be enrolled as an undergraduate or graduate student at the time of application or must have graduated the semester immediately preceding the start of the internship.

• Minimum of sophomore status. Rising juniors, rising seniors, or graduate students preferred.

• Minimum cumulative GPA of 2.5 at time of application or graduation preferred.

Required Knowledge/Skillsets

• Curious and coachable, personable, and patient, action-oriented and accountable.

• Motivated and enthusiastic about doing great work.

• Professional verbal and written communication skills.

• Strong tech-savvy competency; experience with Excel and Microsoft Teams specifically.

• Strong organization skills, self-motivation, and learning agility to learn and adapt quickly in a fast-paced environment.

• Bias for action and desire to make a meaningful difference alongside our current teammates.

• Strong interest in the homebuilding, real estate, and/or construction industry as a preferred career field.

• Added plus are students who are involved in extracurricular activities outside of their curriculum responsibilities (i.e., student organizations, leadership roles, student athletes, NAHB student competition, etc).

2026 Summer Internship Blueprint: In your 2026 internship role you will work alongside our experienced professionals and mirror that team’s schedule and flexibility models. Please read each role’s description and discuss with your hiring team to best understand the team’s expectations.