Senior Service Engineer

Job Type Full-time Description

  

Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America.

Methods designs and implements custom machining setups, including machine tool selection, automation integration, and turnkey automation cells. The corporate campus in Sudbury, Mass., comprises a showroom/technical center, which contains automation, applications, and a full range of cutting-edge machines. Methods has more than 300 employees, 7 technology centers, 1 high precision machining center, and has installed more than 45,000 machines throughout North America.

Job Summary: We are seeking a highly skilled Senior Service Engineer to lead advanced troubleshooting, repair, and maintenance of CNC milling and turning machines at customer sites. This senior-level role demands expertise in both mechanical and electrical systems, including CNC controls, with the ability to mentor junior technicians and support continuous improvement initiatives. The ideal candidate is a self-driven problem solver with extensive field experience, exceptional communication skills, and a strong commitment to delivering world-class service and technical leadership.

Key Responsibilities:

Mechanical Responsibilities:

• Lead complex mechanical diagnostics and repairs on CNC milling and turning machines.
• Oversee and perform advanced repairs on automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Execute precision replacements and alignments of ball screws and axis support bearings.
• Diagnose and repair hydraulic and pneumatic systems with minimal supervision.
• Interpret and review mechanical drawings and part prints to guide accurate repairs and support junior staff.

Electrical Responsibilities:

• Troubleshoot advanced electrical and electronic systems, including CNC controls and complex electro-mechanical assemblies.
• Interpret ladder and wiring diagrams to diagnose and resolve system issues.
• Utilize specialized diagnostic tools (e.g., digital multimeters, oscilloscopes, phase checkers) to pinpoint faults.
• Program and repair CNC control systems (Fanuc experience required; additional control systems a plus).
• Support installation and commissioning of new CNC systems.

Customer Interaction and Support:

• Serve as a senior technical point  of contact for both internal and external customer inquiries and escalated service issues.
• Provide consultative support to customers, including training on basic preventive maintenance and system usage.
• Build and maintain strong relationships with clients through effective communication and service excellence.
• Ensure customer satisfaction by delivering timely and high-quality service, fostering long-term partnerships.

Leadership & Mentorship:

• Mentor and support junior field technicians, providing training, guidance, and on-the-job coaching.
• Assist with technical documentation, service bulletins, and process improvements.
• Contribute to service strategy, feedback loops, and product reliability enhancements.
• Lead by example in professionalism, accountability, and customer engagement.
• Must pay strict attention to safety protocols and ensure that those around them are held to the same high standard.

Required Qualifications & Skills:

· Minimum of 7+ years of experience in CNC field service.

· Expert-level knowledge of CNC platforms and controls.

· Demonstrated experience mentoring technicians or leading service projects.

· Excellent verbal and written communication skills, with the ability to clearly convey technical information.

· Proficiency in Microsoft Office Suite and field service reporting tools.

· Proven ability to work independently and manage time effectively.

· Advanced mechanical and electrical troubleshooting expertise.

· Ability to read and interpret mechanical drawings, part prints, ladder diagrams, and wiring schematics.

· Proficient in the use of diagnostic instruments and electrical testing tools.

Supervisory Responsibilities:

· Informal leadership responsibilities, including mentoring, training, and peer guidance.

· Potential to grow into formal team lead or supervisory role.

Travel Requirements: 

· Regular National travel to customer sites is required for this position.

· Occasional overnight travel may be required for special projects or