Brand Ambassador - Jaeger-LeCoultre

At Jaeger LeCoultre Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Brand Ambassador

Jaeger LeCoultre| Remote (Based in FL or TX)

 

 

PRIMARY DUTIES & KEY RESPONSIBILITIES

 

Primary Duties:

Jaeger-LeCoultre is looking for sales ambassadors who have a demonstrated track record in building client relationships and driving sales performance.  It is key that our ambassadors strive to meet our KPI’s and SLA’s provided by management. Digital sales savvy and experience with digital sales tools on products and services are essential.  As an ambassador of the Maison, this associate is expected to achieve and exceed sales targets, while proactively developing a client portfolio.  Our ambassador should have patience and creativity in helping to troubleshoot and resolve issues.  Passion for people and for our Maison is a must.

 

 

Key Responsibility 1: Daily CRC & eCommerce Operations

• Assist clients with excellent customer service, maintaining the brand's high standards
• Provide Maison spirit in written responses to customers’ inquiries via email, chat, and social media
• Ensure the client’s experience remains consistent throughout the process of sales and after-sales
• Drive sales through professional and courteous client interactions. Handle all inbound calls and greet all customers in a timely, professional, and engaging manner
• Processes need to be consistently followed such as, proactively reporting any operational issues or risks
• Ensure sales transactions are processed in accordance with required internal procedures using the systems provided

 

Key Responsibility 2: Client Relationship & Development 

• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to HQ partners
• Build lasting relationships with customers by delivering first-call resolution and taking ownership of every scenario
• Ensure daily client outreach for providing outbound calls to cultivate a strong client relationship.
• Partner with manager to strategize a daily/weekly/monthly  game plan
• Assist with special projects, as needed (i.e. testing, initiatives supporting boutique network, outbound clienteling initiatives, etc.)
• Consistently and accurately capture client data for relationship building,
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain an understanding of client needs and motivations

 

Key Responsibility 3: Maison Identity and Expertise

 

• Be the expert…maintain a high knowledge of all products of Jaeger-LeCoultre as well as the competition.
• Apply Welcome to La Grande Maison Training in all aspects of sales and client services
• Actively take part in training provided by the Maison, self-learning, RNA performance, and compliance modules
• Understand and comply with all security and operational policies and procedures for the Group, Maison and CRC
• Proactively gather feedback and provide innovative insight to Group and Maison management based off the case-by-case scenarios

 

Responsibility 4: Effective Communication

 

• Must have a strong level of communication and partnerships across multiple channels and with local and global partners
• Ability to gather feedback and provide innovative insight to management based on a case by case scenario
• Open to feedback and further development

 

DIMENSION

 

Geographical Area Under Responsibitily: Client Relations Center, North America

Brands Under Responsibiity: Jaeger-LeCoultre

Headcount Supervised: n/a

 

JOB PROFILE

 

Education: Bachelor’s degree preferred but not required

 

Required Experience: 2+ years in a contact center/customer service environment, hospitality, retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

 

Technical Skills/Abilities:

• Experience in eCommerce, luxury retail sector with a watchmaking background preferred.
• Must display a high level of maturity, poise, and sound business judgment to work w