Compliance - Technology Operational Management Lead - Vice President

Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Technology Operational Risk Management Lead with Compliance, Conduct and Operational Risk (CCOR), you will be responsible for independent oversight of technology, data, and cybersecurity operational risk management practices within the Consumer and Community Banking (CCB) line of business. Your core responsibilities will include conducting risk assessments and control evaluations; collaborating with CCB Technology, Technology Risk Control, and CCB Business Operational and Compliance Risk teams; developing data-driven approaches that leverage agentic AI and advanced analytics for risk identification and control assessment; and engaging extensively with technology and business stakeholders. You will report into the Technology & Cyber Operational Risk Officer for Consumer and Community Banking (CCB).

Job Responsibilities

• Understand key processes and controls performed within Consumer and Community Banking Technology
• Perform independent Technology, Data, & Cybersecurity risks assessments on Consumer and Community Banking Technology
• Manage identified risks using firm’s Operational Risk Management Framework
• Assess emerging risks as part of strategic business risk reviews, analysis of regulatory and market developments, New Business Initiative Approvals, and review of external operational risk events for your CCB products coverage.
• Develop and assess KPIs / KRIs related to these risks through effective monitoring activities.
• Partner and advise internal 2LoD teams of thematic control deficiencies and observations.
• Manage book of work assessments impacting CCB and produce weekly status updates.
• Participate in firm-wide global initiatives to analyze impact to the firm. 
• Leverage modern risk identification techniques, including scenario analysis, threat modeling, and agentic AI for automated risk investigation and monitoring.

Required Qualifications, Capabilities and Skills

• 7+ years of experience with infrastructure/application architecture.
• 5 + years in a senior technology role (engineering, operations, or strategic planning).
• 2+ years of data architecture or data governance role
• Demonstrate ability to understand complex technical systems, the business processes they support, and synthesize the corresponding risks and controls.
• Strong technical background in data related technologies.
• Experience with AI/ML tools and platforms; understanding of AI governance, ethical considerations and explainability in risk management.
• Knowledge of second line risk management (operational risk and compliance) practices
• Ability to seamlessly transition between business and technical discussion.
• Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
• Excellent verbal and written communication skills, including the ability to present concise findings in a persuasive manner to a senior audience.
• Able to develop constructive relationships with functional partners.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness cente