Business Office Assistant

JOB SUMMARY

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
• Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
• Recruits, selects, orients, and directly manages members of the referral/intake team.
• Builds and monitors community and customer perceptions of Symbii Home Health and Hospice as a high quality provider of services.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintains comprehensive working knowledge of Symbii Home Health and Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Participates in quality assessment performance improvement teams and activities.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Symbii Home Health and Hospice

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS

• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market aggressively and deal tactfully with customers and the community.Joint Commission standards, and private payer practices.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

JOB SUMMARY

The receptionist coordinates and assists the agency in maintaining the paper flow of clerical functions in the office.

DUTIES & RESPONSIBILITIES

• Provides assistance to the Executive Director/Administrator, preserving the confidential nature of items of which he/she has knowledge. He/she must maintain the files, supplies and general office condition in an orderly manner.
• Handles all correspondence and word processing for the hospice organization.
• Maintains minutes of meetings.
• Answers telephone inquiries and channels them appropriately.
• Is responsible for maintaining administrative and clerical files.
• Files clinical notes after recording on the “Weekly Ledger” sheet.
• Makes sure that all doctor's order forms and related forms are current and in compliance with Medicare and Medicaid regulations. Updates all current forms in separate patient files.
• Keep Medicare and Medicaid manuals up-to-date at all times.
• Sends doctor's orders to physicians when received from nurses for his signature. Keeps current log of what is sent to make sure they are returned with signature.
• Purchases and keeps postage on hand.
• Closes out patient's clinical record when discharged.
• Maintains current patient statistics utilizing the Management Information System.
• Maintains ledger cards for all new patients admitted for clerk's use.
• Other duties as assigned by the Director.

The above statements are only meant to be a representative summary of the major du