Multi Dept. Operations Associate - Desert Rose Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service. 

Essential Job Responsibilities

Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role:

• Guest Services
  • Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
  • Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. 
  • Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
  • Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
• Housekeeping/Common Area
  • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
  • Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.  Makes beds.  Replenishes supplies, such as kitchenware and toiletries.  Sorts, counts, folds, mark, or carries linens.  
  • Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
  • Report status of assignments and communicate readiness of units to Guest Services using property management system.
  • Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
  • Maintains resort interior by dusting and polishing furniture, counters,  mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products.
  • Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• Food & Beverage and/or Bartending
  • Responsible for the Food and Beverage function of the resort. Ensure orders are taken accurately and completely   Offer ideas and suggestions to guests when ordering.
  • Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order
  • Responsible for the mixing and serving alcoholic and non-alcoholic beverages. Serve wine, draught and bottle beer. Mixes ingredients to prepare cocktails and other drinks.
  • Collects payment for drinks served. Prepares bar area and supplies to ensure a successful shift.
• Operator/PBX
  • Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
  • Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail.
  • Dispatch maintenance and housekeeping staff to guest rooms as needed.
• Maintenance
  • Performs general facility maintenance under minimum supervision in a manner which ensures the preservation of optimum quality and efficient production. 
  • Performs service requests and repairs as directed.  Perform maintenance work for make-ready units as directed. 
  • Performs Room Preventative Maintenance process as outlined in the Maintenance Departmental Operating Procedures to include a detailed and in depth inspection of all aspects of the guest room/unit
  • Performs basic to advanced repairs on deficiencies found in the interior of the unit to bring the unit back to “like new” condition
  • Completes all necessary work orders and customer requests by applying basic knowledge of repair and replacement of