Customer Satisfaction Rep (CSR)

Customer Satisfaction Rep (CSR)

Storable is looking for a Customer Satisfaction Rep (CSR) to help further grow and serve our customer base. The person in this role will be expected to identify and overcome a variety of new hurdles daily. When connecting with storage facility operators, this person will need to shift seamlessly between identifying where we can deliver additional value while qualifying potential net-new opportunities. 

What you will do: 

• Regularly interact with storage facility operators to identify metrics within Salesforce for team tracking and reporting meaningful changes to leadership.
• Maintain thorough knowledge of existing customers' business, the self-storage market & its competitors.
• Manage multiple accounts and timelines, responding to pain points specific to each business and keeping a high level of awareness of those details to be captured in a system that you will develop for finding inefficiencies, tracking progress, and reporting updates to key stakeholders.
• Offer support to customers based on a firm understanding of what problems operators may be facing in their day-to-day operations while also educating customers on a variety of solutions in a consultative, informative way. 
• Provide a seamless transition for customer’s when adding additional facilities, price switches & retention of products, and maintaining customers during facility transfer of ownership.
• Identify opportunities to expand the customer's current suite of products through active listening and understanding their current business needs by being consultative with our software solutions.
• Work cross-functionally with other teams to coordinate additional enablement needs to drive adoption and ensure seamless resolutions for escalated issues as they arise.
• Effectively communicate with the sales team to identify opportunities for revenue growth based on feedback collected from customers.
• Identify and implement improved (existing) processes as well as develop and implement (new) efficient processes with the support of key stakeholders.

What you will need: 

• Experience working in customer service, account management, or in a similar role that is responsible for keeping tabs on several moving pieces at the same time, whether for a short or long cycle.
• Exceptional communication, whether written, verbal, or in person, as well as superior organization and time management skills.
• The ability and foresight to consolidate and simplify daily tasks to scale systems and processes across larger groups.
• Working knowledge of Salesforce and Zendesk (or similar tools), Google Apps, and Microsoft Office. 
• Aptitude for active listening while simultaneously considering what recommendations could be made for process improvement, whether within Storable or while speaking with customers.
• Self-motivation to search for best practices in unstructured environments. 
• Comfort navigating ambiguity by trusting yourself to make quick decisions.
• Experience in a fast-paced, start-up environment or comparable work experience where capturing information accurately and calmly is a necessity.

Bonus points:

• Experience or knowledge of the self-storage industry
• Basic Spanish-speaking capabilities
• Familiarity with Sandler Sales Methodology

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range$45,000—$70,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must res