Associate Director, IT Infrastructure Services

Job No: 551418; 09/12/2025

ASSOCIATE DIRECTOR, IT INFRASTRUCTURE SERVICES

California State University, Los Angeles, invites applications for the above Administrator II position.

 

The University: California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.  The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs, and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

 

As a federally recognized Hispanic-serving (HSI) and Asian American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.

 

The Position: In accordance with CSU and University policies and procedures, the incumbent is responsible for the technical and administrative management of the data center, desktop services, and cloud computing services, as well as the management of technical staff supporting the operations and maintenance of enterprise-level IT infrastructure services. The incumbent develops, deploys, and maintains a faculty, staff, and student workstation computing program that includes endpoint services, software evaluation, testing, and distribution; anti-virus protection, security software patching; new technology evaluation; laptop configuration and security; and desktop forensics. The incumbent provides leadership, technical support, planning, and project management for all enterprise-level servers, storage, appliances, operating systems, identity management, desktop operations, and infrastructure-related applications. The incumbent develops procedures, policies, and standards for the daily operations and life cycle of computing systems and services used by the University and manages the fiscal and human resources associated with them.

Required Qualifications & Experience: Bachelor's degree from an accredited four-year college or university in Computer Science, Electrical Engineering, Business Information Systems, or related field. Two years substantive responsible supervisory/ management experience of computer operations organization operating hardware and software comparable to the CSULA operating environment. Comprehensive knowledge of modern server operating systems, including Microsoft Windows, Red Hat Linux, and other Linux variants. Working knowledge of disaster recovery planning and execution for systems and business continuity planning and execution for services. Knowledge of: VMware virtualization systems, Microsoft Hyper-V, and other virtualization platforms; Storage Area Networks and networked server storage platforms; server and storage hardware and its integration into a networked environment; Microsoft Azure and Amazon AWS cloud computing environments;  Microsoft Office 365 email and communications environments; Ethernet networks, TCP /IP LANs, Virtual Private Networks (VPN), and network operations or equivalent large client-server/ distributed network environment; network hardware including switches, routers, and firewalls; Aruba/HP Wi-Fi network systems and monitoring systems; and Microsoft Office software, including MS Project and Visio. Excellent-oral and written communication skills. Must possess the ability to act decisively under stressful situations. Requires the ability to develop a Business Contingency Plan for restoring business processes for all campus constituents. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

 

Desired Qualifications: Master's degree in Computer Science, Information Systems, or Public Administration. Knowledg