Senior Engineering Manager, MapGPT

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What We Do

Our team is revolutionizing in-car experiences with MapGPT, an advanced in-car assistant powered by location intelligence. Our product enables natural and in-depth conversations about directions, landmarks, roads, and other highly dynamic aspects of the world, constantly updated with Mapbox location data. Our team is at the forefront of developing and implementing the cutting-edge models that power MapGPT's conversational abilities. 

We use models to integrate sophisticated natural language understanding into real-world applications for both cloud and on-device use. Our work spans across multiple domains, including natural language processing, speech recognition, and machine learning-based recommendations, all tailored for the unique challenges of an in-car environment.

What You'll Do

As a Senior Engineering Manager of our MapGPT product at Mapbox, you will lead a team of innovative and high-performing engineers who develop complex search, mapping, and navigation solutions, scaling them to meet operational excellence standards. You will be responsible for organizing your team’s day-to-day work, fostering the growth and development of the people on the team, and aligning the team’s work with the company's priorities. Thousands of customers rely on Mapbox services to seamlessly handle billions of requests every day and scale in real-time to global events. You will lead the delivery of solutions that remain robust, reliable, and innovative in a fast-evolving technological landscape.

• Deliver complex, high-impact projects while providing technical expertise and mentorship to your team.

• Operate your team’s day-to-day and be hands-on in project management and sprint planning.

• Manage SRE responsibilities for on-call and related responsibilities.

• Empathize with internal and external customers delivering features that address their needs.

• Manage and develop the team through hiring, retaining, mentoring, and continually building the team’s capabilities.

• Drive company, product, and team objectives, carrying your team and relevant stakeholders along in the decision-making.

• Work with Product and Engineering teams to develop the long-term business strategy driving the team’s work.

• Establish, track, and iterate on operational metrics to ensure the team is delivering products that meet or exceed customer expectations.

• Determine best engineering practices and promote them within the team and across Mapbox.

• Foster a culture of collaboration, innovation, diversity, and data-driven decisions on the team.

What We Believe are Important Traits for This Role

•  7+ years of people management experience: You have managed remote engineering teams leading to product execution and business outcome while growing and developing a team of engineering talent.

• Hire & Develop: You understand the importance of hiring the best diverse talent and creating a culture where your team members can learn & grow with the organization. 

• Technical Expertise: You have deep knowledge and experience of building scalable web services in AWS and building data products.

• Operational Excellence: You drive a culture of quality and continuous improvement within your team and personally embody a passion for monitoring, metrics, triage, resolving customer issues, and iterative improvement. You help foster the end to end development of clearly designed interfaces, documentation, thorough test coverage, and effective code reviews.

• Ownership & Execution: You own the vision, lead the strategy, and guide the team to execute towards building the future of your product.

• Customer Focus: You care deeply about your customers and their problems, and you work tirelessly to innovate on their behalf.

• Strong written and verbal communication: You can talk and write about complex ideas concisely to a wide audience.

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