Customer Service Representative in MASON OHIO

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

About the Role:Join AlphaGraphics in Mason, OH as a Front Counter/Customer Service representative where you'll be the first point of contact for our valued clients. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
Responsibilities:

• Greet and assist customers at the front counter with a friendly and professional demeanor.
• Process customer orders and provide accurate estimates for print, signage and design services.
• Answer phone calls and respond to customer inquiries promptly and effectively.
• Monitor company email account and respond accordingly.
• Maintain a clean and organized front counter area to enhance customer experience.
• Collaborate with production staff to ensure timely order fulfillment.
• Handle credit card transactions.
• Promote special offers and services to enhance sales and customer engagement.
• Support marketing initiatives by distributing promotional materials and flyers.
• Monitor Invoca inbound lead tracking tool.

Requirements:

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or retail environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work efficiently in a fast-paced setting.
• Familiarity with print and design services is advantageous.
• Proficient in basic computer applications and point-of-sale systems.
• Positive attitude and a passion for helping customers.

About Us:AlphaGraphics has been a leader in the printing and marketing industry for over 40 years, providing high-quality services to businesses in Mason, OH. Our customers love us for our commitment to excellence, while our employees appreciate our supportive work culture and opportunities for growth. Compensation: $17.00 - $22.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. 

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

 

We invite EVERYONE to apply! 

 

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.