IT Administrator - Business Systems

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

We are seeking an IT Administrator - Business Systems to oversee and optimize our critical back-office applications and SaaS platforms. In this role, you will manage administrative functions for financial systems like NetSuite, contribute to SaaS platform configuration, and support various integration and availability initiatives. Your expertise will be vital in troubleshooting advanced technical issues, maintaining system documentation, and ensuring high availability of essential IT systems.

As part of the IT team, you will help orchestrate cross-functional collaboration on technology projects, stay informed about emerging trends, and propose improvements to enhance our infrastructure. As a key member of the team you will also create and maintain documentation and project plans while making something better every day.

This is an onsite position based in our McLean VA Headquarters.

Role Responsibilities 

• Administer NetSuite and other financial systems, ensuring consistent performance and reliability.
• Assist in SaaS platform administration, configuration, and ongoing optimization.
• Configure and troubleshoot system connections, data source
• Contribute to integration efforts and uphold availability targets across various business systems.
• Collaborate with IT teams to assist in advanced technical troubleshooting and develop effective solutions.
• Help formulate and maintain technical documentation for systems, solutions, and processes.
• Implement proactive measures to ensure high availability of IT systems and mitigate potential risks.
• Contribute to IT initiatives and provide resource support to facilitate successful, cross-functional project outcomes.
• Stay current with emerging IT technologies, tools, and best practices to recommend improvements for existing systems.
• Assist in disaster recovery planning and execution, ensuring swift restoration of critical services when needed.
• Manage user accounts across internal and external systems, maintaining security and governance controls.
• Aid in writing clear, concise documentation and technical instructions for both technical and non-technical audiences.
• Effectively communicate technical concepts to non-technical stakeholders.

Basic Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in IT administration, with a focus on managing business systems.
• 2+ years of experience managing an ERP platform (Netsuite or similar).
• 3+ Experience working with modern SaaS platforms in a business environment.
• 1+ years working with corporate directory systems.

Preferred Qualifications

The qualifications below are ideal. We encourage candidates to apply if they satisfy some, but not all of these qualifications.

• Relevant industry certifications such as NetSuite Administrator, or other accreditation. 
• Experience with Google Workspace administration
• HRIS system administration and configuration
• Expertise in Atlassian tools (Jira, Confluence, etc.)
• Experience working with MDM solutions (Jamf, Intune, etc). 
• Experience integrating business systems and platforms.
• Experience administering corporate networks.
• Experience in working with APIs.
• Experience scripting or automating tasks. 
• Display strong analytical and problem-solving abilities.
• Display capability and passion for innovation and creative problem solving.

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The annual base salary listed does not incl