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The Experience Center (XC) operates as a software accelerator and innovation lab for Humana. Our cross-disciplinary team of human-centered technologists is dedicated to accelerating product exploration and development across the enterprise. Over the past decade, we have created enduring value for the company through the application of lean startup principles, a contemporary methodology, expert practitioners, and an unwavering commitment to experimentation and human-centered design.


The Portfolio Management Professional will serve as the primary liaison between the XC’s balanced teams and the broader organization. This role is essential for promoting Extreme Programming methodologies with our partner teams, in addition to ensuring clear communication with leadership. The Portfolio Manager helps ensure that our software development teams can deliver high-quality projects that meet the organization’s needs and contribute to its overall success.

Key Responsibilities 

 

• Project Management: Support multiple balanced product teams, ensuring they are aligned with strategic goals and are enabled for success.  

• Facilitation: Coordinate communications and knowledge sharing between product teams, senior leaders, and key business stakeholders. 

• Performance Tracking: Monitor product progress, performance metrics, and team productivity, providing regular updates to stakeholders and the broader organization. Information changes frequently and important changes must be communicated effectively.  

• Planning: Identify and coordinate the interdependencies among projects, products, and other important strategic initiatives across an organization. 

• Risk Management: Define potential risks associated with projects and develop communications and strategies with product teams to mitigate downstream effects on delivery velocity. 

• Continuous Improvement: Develop and maintain a portfolio management process, standard, and governance methodology that supports transparent reporting to senior management. 

 

 

Personal Attributes 

• Human-Centered: Demonstrates empathy and a deep understanding of user needs, ensuring that all projects prioritize the well-being and experience of the people we serve. 

• Lean: Efficient and resourceful, always seeking ways to streamline processes and eliminate waste to maximize value. 

• Biased Towards Action: Proactive and decisive, with a strong inclination to take initiative and drive projects forward. 

• Outcome-Oriented: Focused on achieving tangible results and delivering high-impact outcomes that align with organizational goals. 

• Empowered: Confident and self-motivated, with the ability to take ownership of projects and make informed decisions independently. 

• Collaborative: A team player who fosters a cooperative and inclusive environment, encouraging open communication and shared problem-solving. 

• Adaptive: Flexible and resilient, able to navigate and thrive in a dynamic, fast-paced environment while embracing change and innovation. 

• Kind: Approaches interactions with compassion and respect, building positive relationships and a supportive team culture.