Administrative Associate at Sentara Leigh Hospital Stepdown Unit

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health is hiring an Administrative Associate for Sentara Leigh Hospital, Medicine Unit 4-3W IMCU in Norfolk, Virginia. 

Hours/Shift: Full-time, Day Shift (8 hours shifts)

Position Overview:

As an Administrative Associate with Sentara, you provide administrative support to the unit/department(s) assigned. Serve as first point of contact for patients, family members, and visitors on the unit assigned requiring the application of excellent customer service skills. Supports unit/department(s) assigned with excellent computer and clerical skills.

One of the Following Required:

• One year of previous work experience in a medical office OR
• One year or more of previous work experience in customer service OR
• One year or more of previous work experience in a call center OR
• One year or more of previous clerical experience OR
• Associate or Bachelor Level Degree.

Education Required:

High School Diploma

Active Listening, Speaking, Critical Thinking, Reading Comprehension, Communication, Troubleshooting, Service Orientation, Time Management Skills Required

Proficient with Microsoft Office and EPIC experience

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.com) 

• Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Click on the link below and learn about our workplace culture. We are “Fami-Leigh.” https://youtu.be/ftskcBA4u0M

Click here to learn more about Sentara Leigh hospital!

Keywords: Administrative Associate, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical

Job Summary

Provides administrative support to the unit/department (s) assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills. Supports unit/department(s) assigned with excellent computer and clerical skills.

One of the following four skill levels required: One year experience in medical environment or Completion of higher level of education requirements or Transferable skills, example: one year or more in a call center, customer service application program, clerical etc.

Qualifications:

HS - High School Grad or Equivalent (Required)

Medical Office

Skills

Active Listening, Communication, Critical Thinking, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management, Troubleshooting

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, w