Pinkham Notch General Manager

Location: Pinkham Notch Visitors Center and Joe Dodge Lodge, Pinkham Notch

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to protect the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876.  As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now to be a part of the AMC team!

The Pinkham Notch General Manager oversees the guest services, custodial housekeeping, and food service operations at AMC’s Pinkham Notch Visitors’ Center and Joe Dodge Lodge. This position directly supervises a team of three and oversees a staff operation of up to 25 employees.  Pinkham Notch is a busy hub of AMC’s operations, and the General Manager engages with many other departments and local partners to ensure AMC’s mission and goals are achieved.

What you’ll be doing at AMC

• Manage and supervise Guest Services and Food and Beverage staff, assuring high standards of cleanliness and quality service. 
• Promote the AMC mission through operational decisions that drive positive guest and staff experiences.
• Manage the Pinkham monthly expense budget, participate in forecasting and budget exercises throughout the year.
• Work collaboratively with other AMC departments to create networks and resources, handle emergent issues, and deliver on AMC’s vision.
• Think strategically about operations and guest experience to move Pinkham Notch forward through positive cultural and structural shifts.
• Respond to any guest concerns, complaints, or comments in a friendly and professional manner.
• Respond to emergencies and incidents through the management of, and participation in, a 24/7 Manager on Duty on-call schedule.
• Operate within and be responsive to the operational requirements of the AMC/WMNF special use permit.
• Model AMC’s values and participate in shaping the organization’s future.

What AMC is looking for

• 5 years of work experience in lodging operations and/or hospitality experience, managing teams of 10 or more
• A B.A/B.S. in an appropriate field of study, or equivalent experience.
• Fluency or an aptitude to learn: Microsoft-365, Maestro PMS, Salesforce, and other enterprise applications as launched as part of our IT roadmap.
• Excellent customer service skills and ability to lead and inspire quality service.
• Flexibility to provide adequate coverage and support for daily operations, including nights, weekends, and holidays.
• Ability to travel as needed to meetings, conferences, and tradeshows.
• Strong organizational and written/verbal communication skills.
• Excellent communication skills and the ability to work well with people of different backgrounds strongly preferred. 
• Passion for AMC’s mission and knowledge of the White Mountain National Forest and surrounding area
• Must be able to walk, stand, climb stairs, sit and operate office equipment.  Must be able to lift 25lbs.

What AMC Can Offer You

Salary range: $49,516-$66,861

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions