Bilingual Collections Quality and Auditing Analyst (Portuguese)

No Visa Sponsorship is available for this position.

Applicants are required to read, write, and speak English and Portuguese.

Key objectives

In this role, the person is encouraged to be part of O2C - Credit, Collections, Cash Applications & Invoicing Quality and Auditing team to drive Customer Success and a Quality Framework. Areas of focus could be:

1. Time to Respond & Time to Resolve Audits.
2. Transactional, Process Health, and Service Portal Audits.
3. Email, Voice Call, and Voice Mail Audits, and Root Cause Analysis
4. Quality Engagement Programs, Process Initiatives, and Input to Ops & Training.
5. Establish standards, systems, policies & procedures. Ensure compliance of Oracle Policies and Supervise risk management activities.
6. Investigate customer complaints and non-conformance issues. Act as a catalyst for change and improvement in performance and quality.
7. Collect, compile, record, analyze and communicate statistical quality data. Prepare reports to communicate outcomes of quality activities. Analyze data to identify areas for improvement in process & quality system. Evaluate audit findings, develop, recommend and supervise corrective and preventive actions.
8. Identify training needs and organize training interventions to meet quality standards. Coordinate and support New Hire Training through innovative quality interventions.

Meaningful experience & skills

• Minimum of 2+ years of overall work experience and 1+ years of experience in the quality and auditing role. Preference in the Collections department.
• Bilingual - Excellent written and verbal communication skills in English and Portuguese. (Spanish would be a plus!)
• Familiarity with statistical applications or functions. Experience in collecting statistical data.
• Excellent practical knowledge of MS office tools like Outlook, Powerpoint, Word and Excel

Detailed Description and Job Responsibilities

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts, and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Collaborate with sales support, accounts receivable, and directly with the customer to resolve ability to pay, communicate contractual specifications, and implement remedies in reconciling accounts. Run portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.

Career Level - IC2

SPECIFIC RESPONSIBILITIES 

• Perform timely transactional & process audits – Per agreed SLA for a process/ LAD region/ SAT -SSC
• Publish timely metrics: reports and dashboards – Per agreed standards either monthly/quarterly
• Evaluate audit data and monitor suggested preventive & corrective measures
• Conduct quality orientation sessions
• Act as a guide for new joiners during nesting period & address process queries
• Work closely with front line managers to identify needs

 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differi