Customer Success Manager

Customer Success Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

At HPE, we believe our success is based on the success of our customers. As a Customer Success Manager, you play a key role in helping customers achieve their targeted business outcomes in their digital transformation journey.

You will be responsible for driving adoption and consumption of their as a service (aaS) GreenLake solutions and you will address a mix of companies (SMB and large accounts). You’ll be on a mission in guiding customers to unlock the full value of their aaS solution, enabling users to achieve faster time to adoption & value realization, and identify expansion opportunities to grow HPE portfolio footprint within the account.

You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners.

As a Customer Success Manager, you’ll need to be a natural relationship builder, capable of earning respect both inside and outside of HPE. You’ll be expected to quickly become a trusted partner and advisor for customers and be their champion within HPE. As part of a global and diverse team, you’ll need to perform both technically and in relationships while striving to contribute to the development of the team.

Primary job responsibilities:

• Serve as a trusted advisor for the customer on HPE’s aaS offerings and being hyper-focused on driving consumed cloud revenue for the company

• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice

• Engage with a business-led outcome focused mindset in amplifying value of our offerings

• Be hyper focused on driving aaS workload acceleration from pilots/MVP to production 

• Partner with Advisory and Professional services to accelerate adoption and consumption outcomes

• Apply deep expertise towards delivery/accelerate of MVP into production for customers leveraging Partners (GSIs/SIs/CSPs) as applicable

• Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads

• Advocate for innovation and early adoption of cloud technologies

• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle

• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience

• Help customers unlock the full potential of their aaS solutions by collaborating with internal teams within HPE

• Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide aaS adoption & overall edge to close strategy

• Own and drive all Upsell on your accounts

• Identify Cross-sell opportunities for Sales

• Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas

• Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE

Your profile:

• 8+ years of minimum experience in customer success, IT sales/account management, professional services, and/or presales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, or GCP preferred)

• Technical ability to drive workload-led conversations in accelerating adoption/consumption outcomes with customers will be a plus - for example: SAP HANA, VM/Containers, Machine Learning, Big Data, Backup & Protection, High Performance Computing and VDI

• Ability to partner with