Sr. Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

This role is a critical intersection of technical architecture, business strategy, and go-to-market enablement. As the Senior Product Manager for Docusign Platforms, you will be the single owner responsible for defining the system strategy that supports Docusign's largest enterprise customers. Your success will be measured by your ability to translate deeply technical, multi-system impact into tangible business outcomes and ensure our most strategic initiatives launch efficiently. This role sits at the center of Docusign's broader platform strategy, often navigating highly matrixed, cross-organizational conversations with multiple senior stakeholders who bring competing priorities and different opinions. The Senior Product Manager is expected to remain composed and objective in sensitive discussions, listening carefully, surfacing trade-offs clearly, and using structured written communication to anchor alignment. They will proactively ground discussions in customer impact, data, and long-term platform health, while ensuring that decisions and rationale are documented in a way that is transparent, repeatable, and accessible to executives and partner teams across Docusign.

 

This position is an individual contributor role reporting to the Director of Product Management.

 

Responsibility

• Lead the strategy and roadmap for delivering Docusign Usage, Provisioning and Licensing initiatives, serving as the connective tissue between platform strategy and customer experience

• Profile high-value, innovative business use cases systematically while skillfully navigating the complexity of highly technical, distributed systems (e.g., microservices architecture)

• Drive the vision and requirements for complex, multi-system platform changes, translating these into clear, developer-ready functional specifications and a delightful customer experience

• Champion launch efficiency for new features and pricing packages, proactively identifying and clearing technical debt and communication blockers

• Define and operationalize the success metrics (KPIs) for platform performance and customer-facing usage features in collaboration with Data Science, using telemetry to guide continuous testing and experimentation

• Develop a deep understanding of key customer personas, struggles, and Jobs to be Done by leveraging primary and secondary research across the customer lifecycle

• Facilitate requirements definition across teams to create detailed epics, user stories, and acceptance criteria, while rigorously identifying dependencies and relative priority with other product managers

• Ensure seamless collaboration with Program Management, Design, and Engineering to guarantee products ship on time and to quality standards

• Drive successful go-to-market and adoption by collaborating cross-functionally with Marketing, Pricing, Sales, Support, Legal, Security, and other internal partners

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's Degree in a technology-related area of study (e.g., CS, EE, IT, Systems, MIS)

• 8+ years of directly relevant experience in product management for SaaS products and services with a Bachelor's degree, or 6+ years with a Master's degree

• Experience with distributed systems and microservices architecture that enables product at high enterprise scale

• Experience building and gaining consensus on comprehensive business cases for new product capabilities and i