Junior Account Manager - Hospitality (German speaking, Berlin, m/f/x)

Hi there!  Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

***Please note that this role is based in Berlin, Germany***

Lightspeed is looking for a Junior Account Manager to join our growing German team.You will be assisting the Account Management team in achieving their growth and retention goals, by managing inbound traffic and supporting the team with their daily tasks. This role is a stepping stone to becoming an Account Manager at Lightspeed and unlocking a lucrative and meaningful sales career!

 

What you’ll be doing:

• Identify opportunities and maximize growth for our current customers, primarily through telephone and email communication
• Nurture inbound leads through to qualification for the account management team
• Coordinate customer escalations and assist with retention initiatives 
• Assist with administrative and post-sale tasks 
• Manage multiple lead sources, including incoming calls, emails, and chats
• Manage existing customer database using Salesforce, to ensure all communications are logged and identified
• Work with the Team Lead of Account Management to develop new strategies to grow current sales pipeline, remove obstacles from the account managers and consistently meet monthly, quarterly and annual team goals
• Handle other duties and responsibilities as defined by management 

 

What you need to bring:

• You are a people person, naturally competitive, and have a passion for sales;
• You love a challenge, and you’re not afraid to speak your mind, get stuck in and share your ideas;
• You thrive in a competitive, dynamic and quota-driven environment;
• You have experience in customer facing work environments with a high level of engagement.
• Understanding of solution-based consultative sales in a SaaS environment;
• Preferred but not mandatory - Hospitality experience (restaurants or hotels) 
• Fluency in German and English.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

 

What's in it for you? 

Come Live the Lightspeed Experience….

• Genuine career growth opportunities based on performance within a company that's continuously expanding.
• Uncapped commission
• Work with highly skilled people who are as passionate about sales & marketing  as you are
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact;
• Fun activities with your teammates & social events throughout the year including the legendary sales summit party in Canada 

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the  Berlin office 
• Regular breakfast or lunches, drinks & snacks in our Berlin office 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here