Sr GTM Systems Business Analyst (SFDC Admin)

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

Job Overview: As a Go-To-Market (GTM) Systems Business Analyst, you will be responsible for managing, configuring, and supporting our Salesforce environment. This role involves working closely with end users to gather business requirements, provide training, and troubleshoot issues, ensuring the smooth operation and optimization of our Salesforce platform. You will also play a key role in quality assurance (QA), ensuring that any changes to the Salesforce platform meet business needs and maintain system integrity.

Qualifications:

• 3+ years of experience as a Salesforce Administrator (Salesforce Advanced Administrator certification is a plus), Salesforce CPQ, and other GTM tools like (Clari, LeanData, D&B, Outreach, ZoomInfo, Marketo, etc.)
• Strong knowledge of Salesforce best practices, including security, data management, and automation tools.
• Experience with user management, profiles, roles, territories, permission sets, creating and customizing reports and dashboards in go-to-market tools
• Excellent communication skills, with the ability to gather business requirements and translate them into technical solutions.
• Strong problem-solving skills, particularly in user support and troubleshooting.
• Experience in quality assurance, including testing Salesforce and CPQ configurations and customizations to ensure they meet business requirements.

Responsibilities:

• Serve as a point of contact for Salesforce and support, assisting end users and resolving issues.
• Configure and maintain Salesforce features, including custom objects, fields, and page layouts.
• Gather and document business requirements, translating them into effective GTM  solutions.
• Manage user accounts, profiles, roles, and permissions to ensure data security and access control.
• Develop and maintain process automation to streamline business operations and improve efficiency.
• Perform quality assurance testing on Salesforce configurations and customizations to ensure they meet business needs and maintain system integrity.
• Conduct user training and create documentation to promote best practices and increase user adoption.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.Base Pay Range$104,000—$122,000 USD Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Welln