Senior Manager, Internal People Communications

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.  

JOB DESCRIPTION

The Senior Manager, Internal People Communications - Americas will play an essential role in establishing and building effective relationships and dialogue with key internal stakeholders across the region to support all people’s initiatives.  The role is focused on overseeing and leading internal communications strategies, channels, and methods that advance the People team’s internal programs and priorities across the Americas Region and create engagement with employees at all levels. 

Working from DP World Americas Regional Headquarters in Charlotte, NC, the Senior Manager, Internal People Communications will be part of the regional People leadership team tasked with developing strategies for the optimization of regional/country-level communications resources and vendors to align with AMR Regional and Local Communications partners.  

The position holder will be tasked with improving the flow of communication that is targeted to staff and partners related to people initiatives as well as measurement and KPI development to create and support a continuous improvement culture in a matrixed organization. The successful candidate will strive to update and improve the technical aspects of the region’s communications infrastructure tools, channels, and employee contact lists as well as collaborating across AMR and country-level teams on the creation of guidelines and protocols to support effective and timely communication. 

 

KEY ACCOUNTABILITIES

• Lead culture communications initiative and programs that reinforce our values, promote a positive work environment and intentional strategies to grow the employee experience
• Promote DEI program & Employee Value Proposition in collaboration with regional comms team
• Proactive crafting of people storylines and internal thought leadership themes
• Initiation of coordinated internal and external employee advocacy programs
• A KPI based approach to promoting the DP World brand internally, building trust and protecting company reputation
• Foster greater collaboration between regional, country-level and Group internal communications colleagues as well as key stakeholders
• Oversees content production and provides leadership to develop innovative strategies for delivering effective and engaging employee communications
• Selection of appropriate activities, platforms, and tools 
• Ensure timeline and budget adherence
• Liaising with regional and country-level senior management and the global comms team
• Oversees communications tools such as employee People newsletter, Intranet, memos, and other people regional channels
• Work collaboratively with colleagues across the Americas region and throughout the DP World organization to ensure materials accurately reflect the company’s positioning, messaging, and strategic goals
• Contributes to key HR communications and is responsible for the content and writing
• Collaborate with social media experts across the organization to identify opportunities to raise awareness of the company’s employee value proposition
• Responsible for People’s leadership presentations
• Collaborates with HR Leadership to support communications in developing company-wide announcements, team tools, recruiting presentations, and senior management messages that reflect the voice and values of the Leadership Team
• Monitors performance against targets/KPIs on key objectives
• Tracks progress including engagement with key messages
• Solicits feedback on communications effectiveness, measures message absorption and intranet analytics, and takes steps to adjust messages or channels as needed (e.g., focus groups and pulse checks)

 

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Minimum 8 years’ experience in a similar communications role
• Ability to work full-time from the Americas HQ location with up to 25% travel
• Bachelor’s degree in public relations, Communications, Journalism, Marketing, or another writing-related field
• Experience with HR Communications, Employee Value Proposition Campaigns, Employee Advocacy Programs, and/or HR Transformation Initiatives
• Outstanding writing, editing, and proof-reading skills; with diligence and proactivity in validating facts
• Proven communicator with demonstrated track record of creating impactful content for various communications mediums such as print, di