CRM/Billing Application Development Senior Manager (RapidScale)

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Manager, Systems Engineering

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. 

Our Information Technology team seeks an experienced candidate for designing, developing, testing, and releasing features and functionality on the Salesforce.com CRM and Zuora Billing platforms.   The primary focus is improving the customer experience, driving adoption, and generating business value for RapidScale.  This role will work closely with the business and technology teams to advance our use of these platforms to achieve strategic and annual goals. 

Job Responsibilities:

Team Leadership

• Lead, coach, and mentor team members in a consistent approach to Agile project methodologies to remove barriers and deliver value to the business

• Develop solutions (Including Apex classes and triggers) and customize flows and applications to extend both the Salesforce and Zuora platforms

• Creation and ongoing management of a well-constructed backlog of user stories and user acceptance criteria that meets the business goals and customer needs

• Ensure Epics – Features - User Stories are ready for development work, including clear and measurable acceptance criteria

• Daily collaboration with the Agile development team and quality assurance team

• Develop and track team performance metrics that measure the team's effectiveness and capacity for completing work

• Maintain (and add to) business integrations such as DemandBase, HubSpot, LinkedIn Navigator, Zuora CPQ, Talkdesk, ServiceNow, etc. 

• Develop and execute a CRM and Billing Roadmap using the latest design approaches, technologies, and agile processes

• Develop product release plans that align with and deliver to the CRM and Billing Roadmaps

• Drive the continuous improvement of the Salesforce.com CRM and Zuora Billing platforms

• Continuously review the current performance of each platform

• Continuously monitor the platform KPIs

• Generate corrective actions and prioritize into the backlog along with business improvement user stories

• Work with each application support team to prioritize Rapidscale’s needs in their product backlog, eliminating as many customization needs as possible

• Strategic and Operational Planning

• Must understand the strategic objectives and key results that pertain to the CRM and Billing platforms and use agile development strategies to meet those goals

• Must understand and prioritize development requests from each functional department and use agile development strategies to best meet those needs

• Align budgetary investments to achieve maximum return for the business group

Communication

• Must be able to summarize and communicate the status of various initiatives at both the strategic and departmental levels regardless of whether they are in the backlog, in progress, or completed.

• Ensure internal stakeholders' needs/expectations are met and promote transparency through effective communications

• Create regular project progress reports covering accomplishments; schedule performance; cost performance; and measured business outcomes for all projects

• Create and present executive-level communications as needed, both written and verbal. 

Qualifications 

Required: 

• Bachelor’s degree in a related discipline and 8 years’ expe