Senior Corporate Travel Agent - GDS

About Us

TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

Hear more about TravelPerk. 

About the Role:

Location: Must be based in Chicago, IL

We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?

As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.

What will you do?

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for TravelPerk customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have:

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential.
• Are familiar with North American business culture and customer expectations.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.