Senior Customer Service Representative - Poland, ME

 

Job ID:  493547

 

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

 

Summary

 

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

 

Essential Duties and Responsibilities

 

•   Assist customer with product questions, ordering, order tracking, complaints and problems
•   Learn product lines offered
•   Enter orders into system for billing and delivery
•   Prepare quotes and coordinate mailings of literature and samples
•   Coordinate delivery schedules with dispatch
•   Retrieve needed information for credit department.
•   Issue credits or debits accurately when applicable
•   Set up new customers
•   Answering incoming calls and emails in a timely manner
•   Taking sales orders from sales representatives and customers by phone, email or fax
•   Ensure payment is received for Cash- In-Advance customers before shipping
•   Obtain PO’s and credit authorization on orders when applicable
•   Enter credits and complaints into Salesforce system
•   Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

 

Supervisory Responsibilities

 

None

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Requirements / Education / Experience

 

• High School diploma or GED or equivalent in related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task

 

Physical Environment

 

• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link.