End User Experience (EUX) Business Analyst

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Job Description:

At Regions, the Business Analyst serves as an intermediary between the team and the assigned line of business.

Primary Responsibilities

• Advocates for the business clients in all phases of the complex solution development lifecycle for each of the critical stages, including initiation, analysis, development, testing, implementation, and post implementation follow up
• Performs complex analysis and works closely with the business clients to identify core business issues to map out possible solutions
• Develops the business case for action, defining the need, the method, and the benefits of proposed solutions
• Undertakes complex analysis to develop the detailed requirements of the solution to satisfy the business need
• Works closely with the development team to refine the solution design, methods, and outcomes
• Monitors progress to ensure that the emerging solution meets the demands of the requirement document
• Resolves conflicts arising due to any technical deviations from the agreed requirements
• Works closely with the testing team, using the requirements document as a critical guide, to ensure that issues are identified and fully resolved prior to roll out
• Evaluates how users are working with the solution during the implementation phase and ensures modifications are made, where necessary
• Keeps abreast of best practices, resources, and trends
• May work on assignments in multiple business or technical areas
• Conceives, plans, and conducts research to guide the development and implementation of new initiatives
• Acts as a trainer, mentor, and advisor to all levels in the organization
• May lead large and/or high impact projects

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree in Business Management, Information Systems, or related field and eight (8) years of experience in Business/Systems analysis or related field
• Or High School Diploma or GED and twelve (12) years of experience in Business/Systems analysis or related field

Preferences

• Master of Business Administration (MBA) or closely related

Skills and Competencies

• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong project management skills
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

An EUX Business Analyst (End User Experience Business Analyst) focuses on improving the end-user experience of IT systems and applications by gathering requirements, analyzing processes, and proposing solutions that enhance user satisfaction and efficiency. They work closely with various stakeholders, including business users, IT teams, and solution architects, to ensure that IT systems meet the needs of the end users. 

Key Responsibilities of an EUX Business Analyst:

• Requirements Gathering and Analy