Senior Director, Digital Health Technology Services, Data Integration & Automation - Hybrid

Job Description

The Senior Director, Digital Health Technology Services reports directly to the Head of CDM Services (US) with oversight of the assigned sub-function. The role owns the multi-year strategy, policies, and single-source-of-truth governance for portfolio and resourcing, chairs enterprise QBRs (Quarterly Business Reviews) / SteerCos, and arbitrates cross-vertical priorities, funding cases, and demand–supply decisions. It sponsors the automation / analytics roadmap with DIA, stewards the budget for their sub-vertical and vendor ecosystem, and ensures inspection-ready controls worldwide. The Senior Director sets function-level Objectives and Key Results, publishes executive dashboards, and leads talent strategy, building leaders of leaders and sustaining performance at scale.

Responsibilities

General:

Strategically drive objectives of GCTO (Global Clinical Trial Operations)

• Provide strategic direction within assigned functional area; inspires teams toward shared goals to drive our Company's Book of business and GCTO goals and objectives.

• Develop functional area-specific objectives aligned with organizational priorities that are ambitious yet achievable and collaborate with cross-functional (non-GDMS [Global Data Management and Standards]) leadership and enterprise support functions within assigned geography to achieve strategic and operational goals and objectives.

• Plan resources and sets strategies to improve efficiency and impact

Ensure consistent execution, quality, and compliance

• Evaluate and implement process / technology improvements that enhance scalability, standardization, and quality; support next-gen operating model adoption.

• Communicate a clear narrative to executives on options, risks, trade-offs, and decisions; represent assigned DIA SIM (Study Information Management) in enterprise forums and audits.

• Oversee learning plans for functional staff; align with GDMS/GCTO curricula.

• Serve as escalation point for issues with assigned teams.

Oversee governance & risk management

• Ensure DIA inspection readiness and compliant controls for operational data, change management, and system releases within functional area.

• Establish Objectives & Key Results and performance metrics for the function; publish executive dashboards and drive accountability for outcomes.

• Run scenario planning and resilience playbooks for demand shocks, surges, and reprioritization; protect critical work and service levels.

DIA-specific:

• Define and lead the operating model and multi-year optimization strategy for the assigned functional area (incorporating DIA & GDMS global strategic objectives), while driving adoption of leading-edge technology deployment principles across relevant GCTO organizations and functions.

• Set people-first organization standards for assigned functional area (culture, ways of working, workload safeguards) and hold peers and team members accountable for outcomes.

• Own the training strategy and academy footprint for function/resources; measure ROI and build leadership pipelines.

DHT Specific:

• Drive the DHT (Digital Health Technology) services of the Clinical Trial and all components in its scope to ensure that the Clinical Trial is managed with quality and adherence to timelines

• Own the end-to-end portfolio of clinical trials supported by the GDMS organization, setting direction and priorities, overseeing risk and issue management, and ensuring delivery quality and timelines across our Company's book of work

• Define, refine, and monitor the patient digital strategy for DHT, including innovating the patient journey at the intersection of digital and new technological advances

• Oversee the connections and dataflows for Digital Health Technologies under the scope of DIA / GDMS to deliver value for patients and our Company.

People Management Responsibilities:<