Senior Director, Product Management

Location

Key Tower - 127 Public Square

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Product Summary

The Senior Director, Product Management at Brookfield Properties Multifamily is a strategic leadership role within the IT function, responsible for driving the vision, development, and performance of critical technology products that support multifamily operations. Leading a technical team, this leader manages the full product lifecycle—from concept and pilot programs to implementation and ongoing support. The role is focused on enhancing digital experiences for residents and onsite teams, streamlining product-related processes, and delivering scalable, high-impact solutions that improve operational efficiency and user satisfaction across the portfolio.

Job Function

1. Strategy (40%)

• Define, own, and drive the technology product vision, strategy, and roadmap.

• Serve as a thought leader and advocate for digital innovation within the organization.

• Ensure alignment of technology product strategy and roadmaps with the company's overall strategy and goals.

• Responsible for product planning, release management, feature prioritization, and execution for the entire product lifecycle that support both resident and employee digital experiences.

• Responsible for effectively communicate organizational change to all stakeholders.

• Define and execute the product vision and roadmap for enterprise platforms including property management systems (e.g., Yardi), resident portals, digital leasing tools, and integrations with other ancillary systems.

2. Team & Vendor Management (40%)

• Develop, grow, mentor, and direct a team of passionate product owners and product support specialists.

• Work closely with vendors, consultant, and suppliers to define product requirements and coordinate resources to appropriately support implementations and ongoing support.

• Continuous evaluation of product expenses to ensure we are maximizing the value of the solution and are maintaining their expected ROI.

• Develop solid working relationships with key vendors to ensure we are influencing product roadmaps that align to our strategy.

• Continuously assess product performance, adoption, and ROI; adjust strategies accordingly.

• Ensure we hold vendors and partners accountable to established Service Level Agreements (SLAs).

3. Operational Support (20%)

• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies, process improvements, and implement automation that reduce the amount of time the team spends on support.

• Responsible for defining, implementing, and tracking product KPIs in order to effectively manage product spend and resident/employee satisfaction aligned to value.

• Use data-driven decision making to identify opportunities and track product performance.

• Lead cross-functional technology initiatives and special projects as needed, ensuring on-time delivery, stakeholder alignment, and measurable business outcomes.

Education

Undergraduate (Bachelor) Degree in Computer Science, MIS, Business or Related Field

Work Experience

8-10 Years of Specific Experience Required in:

• Product Management - Defined and executed product strategy and roadmaps
• Vendor Management - Led vendor selection and management processes, negotiated contracts
• Project Management - Managed complex projects and technology initiatives from concept through delivery, ensuring alignment with business goals and timelines.

8-10 Years of General Experience Required in:

• Team Management - Led team in the development, launch, and optimization of enterprise technology solutions.
• Budget & Contract Management - Oversaw budgets and vendor contracts to support product initiatives

Please note: 10+ years of relative work experience could offset the minimum educational requirements

Licenses & Certifications

Certificate in discipline: Product Owner - Preferred

Certificate in discipline: Scrum/Agile Methodology - Preferred

Travel

Travel up to 25% of the time

Great Incentives!