Sr. Business Manager - Retail Fraud Strategy and Analytics

Sr. Business Manager - Retail Fraud Strategy and Analytics

Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Fraud – when a customer’s personal information is stolen or bank account is compromised – is a defining and increasingly frequent moment in our customers’ financial lives. The Customer Protection (CP) organization within Retail Bank is at the heart of protecting Capital One’s customers from fraud.

Within CP, you will lead a team of business analysts and work together with Data Scientists, Digital Product Owners, Engineers, and Operations leaders to face down fraudsters every day. In addition, you will test and deliver the capabilities that will be needed to beat the fraud attacks we expect in the future. Lastly, you will play a critical role in bringing Capital One and Discover together by fulfilling on the technology and customer migration planning and execution.

How will do you do that? You love problem solving and have a curiosity that propels you to understand where fraud is going and how we can stay ahead.  You are energized by working in a high intensity setting to combat fraud when it occurs while developing forward looking strategies. You enjoy working with a team of diverse peers: knowing you may not be the expert in a given area but asking questions anyway, and collaborating to solve complex, high impact problems. You are an expert in crafting written documents that articulate your strategy for audiences of all levels, and accompanying those with compelling and clear verbal presentations.  You take a broad view of your accountability and work to do the right thing for Capital One’s customers and shareholders.

 

You’re excited about this opportunity because you will:

• Manage a critical P&L to deliver tangible business results

• Own a strategy to turn your vision into a reality

• Be an analytical leader who seeks new and critical insights

• Be a crucial partner in the bank’s larger digital journey

• Communicate with and influence the priorities of partner teams and senior leaders

• Empower and coach your direct reports to achieve their professional goals

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
• Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
• Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, y