Clinical Office Assistant

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Job Type:

Regular

Scheduled Hours:

0

💙 Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

 

🌟 Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

- Competitive pay and comprehensive health coverage within the first 30 days.

- Generous paid time off and flexible work schedules

- Retirement savings with employer match

- Tuition reimbursement and professional development opportunities

- Wellness, mental health, and recognition programs

- Career advancement through mentorship and internal mobility

Job Summary:

Provide customer-focused service and provide support to patient flow in a unit or department to include: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) pre-certification (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, and 6) data entry. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.

Adheres to St Elizabeth Healthcare and unit/department practice-specific policies and procedures, including work rules pertaining to time and attendance. Follows applicable safety steps to ensure safety for self, patients, and required for compliance with St. Elizabeth Healthcare, state, and federal standards.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

Job Duties:

Registration & Pre-Certification

• Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications. 
• Responsible for the patient registration process (check in and check out) for a unit or department. 
• Assist patients with forms obtaining all necessary insurance information and signatures as needed. 
• Obtain pre-certification and/consent for services and billing. 
• Monitor and follow-up on additional pre-authorizations for on-going patient services needed. 
• May collect co-pay/co-insurance/deductible based on insurance plan(s). 
• Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages. 
• Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws. 

Customer Service & Problem Resolution

• Resolve routine patient problems and complaints on a timely basis. 
• Handles conflict with customers constructively and appropriately. 
• Initiate further follow-up with appropriate staff member(s).

Scheduling

• Schedule surgical/non-surgical procedures, tests, therapy, referrals, appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner. 
• Support patient scheduling systems in conjunction with clinical and medical staff and patient information. 
• Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members/visitors. 
• Responsible for cancelling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.

Insurance Pre-Certification & Collection

• Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials. 
• Obtains treatment authorization(s). 
• May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/procedures for charge reconciliation purposes.

Coordination of patient information and