Inside Sales Representative - Existing Business
BrightspeedAbout the role
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Job Description
We are currently looking for Inside Sales Representatives - Existing Business to join our growing Enterprise team! You will focus on driving incremental sales growth within our embedded base of customers. With these expert sales and retention representatives in the small to medium business to business market, this role is a key component to the overall sales and churn prevention success strategy for Brightspeed’s Enterprise Sales team.
As an Inside Sales Representative - Existing Business, your duties will include:
- Manage existing customers and drive new business with those existing customers
- Direct ownership of overall customer satisfaction leading continued customer tenure
- Responsible for selling the company’s products and services via telephone/web conferencing using a solution-based/consultative sales approach
- Drive growth through upsell of assigned customer base
- Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts
- Provide superior service with every customer interaction
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- High School diploma, GED or equivalent education and 2 years sales experience
- Preferably based at our corporate headquarters in Charlotte, NC
- Prior account management experience with a history of working to retain and grow existing accounts
- Strong oral and written communication, analytical problem solving and closing skills
- Proficiency with Microsoft Office (Word, Excel)
BONUS POINTS FOR:
- Associate’s or bachelor’s degree or equivalent education and experience
- Demonstrated stable track record of success in an inside/outside sales role
- Advanced understanding of technology products and solutions and knowledge of how they are interrelated
- Passion for customer service and the desire to understand and introduce new technology to customer base
- Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services
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Additional Information
All your information will be kept confidential according to EEO guidelines.WHY JOIN US?
We aspire to contemporary ways of working.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
For all applicants, please take a moment to review our Privacy Notices: