Sr UX Researcher

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

Our products improve lives every day by helping patients get the care they need, for everything from a sore throat, to anxiety, to a stroke.

You would own all user research activities for one of our products, supporting all phases of the design and development life cycle. You would become an expert on the needs of our patients and clinicians, and would be a constant advocate for them in a cross-functional team of Product Designers, Product Managers, Engineers, and Analysts. You would develop a deep understanding of your area and key users’ needs, while managing research requests, conducting research, synthesizing results, and sharing your findings. And you would craft and propose research plans that support company-wide strategic thinking. 

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Core Responsibilities:

• Conduct moderated and unmoderated qualitative user research at all phases of the design and development life cycle – from exploratory research to refinement of existing features
• Craft a recruiting guide to bring in qualified users while ensuring we hear from people of all backgrounds and levels of ability
• Lead sessions to analyze the results of user research with cross-functional teams
• Match qualitative findings with quantitative data to uncover new insights about our users
• Document, present, & organize completed user research
• Partner with Analytics teams to identify statistically significant changes in user behavior
• Contribute to Product Design standards / guidelines
• Assist with the organization and facilitation of cross-functional design thinking activities
• Craft and propose research plans that support company-wide strategic thinking

Qualifications:

• Experience with complex, enterprise-level products for web and mobile. Healthcare experience or experience working with video conferencing software is a plus
• Advanced knowledge of UserTesting.com or a similar tool
• Experience working with Google Analytics, Looker, Heap, or a similar tool
• Ability to conduct qualitative research and analyze quantitative data
• Experience working within a collaborative, agile environment
• Understanding of modern web technologies (HTML5, CSS3, etc.) and usability best practices. Experience testing for accessibility a plus
• Bachelor’s, or equivalent degree, in User Research, HCI, or related field or equivalent professional experience
• 5+ years of experience in User Research or a related field

Additional information

Your Team:

We are driving a digital revolution in healthcare that is dramatically improving the access to, quality of and affordability of care. Amwell's Experience & Visual Design team (XVD) is a collaborative group of Product Designers, Researchers, and Writers. We support the full range of Amwell’s digital product needs in relentless pursuit of a simple and excellent user experience.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and