Assistant Branch Manager

Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

An Assistant Branch Manager oversees branch operations in conjunction with the Branch Manager and Bank Officers. An Assistant Branch Manager is responsible for leading, managing, and coaching a team of employees to meet sales goals, operational objectives, and to create an excellent customer service experience. An Assistant Branch Manager is expected to assist with leading a successful branch by cultivating business and customer relationships.

What you will do

• Oversees operational processes and approves transactions and exceptions
• Ensures a positive and engaging experience for customers and employees
• Resolves escalated customer issues and complaints
• Ensures operations are compliant with regulations and internal policies
• Leads in-branch customer engagement and development to achieve product sales and growth
• Oversees employee development including operations training, product knowledge, customer service, etc
• Oversees branch security and safety, may include training other employees
• Opens and closes the bank on his or her own, consistent with security policy
• Operates the branch in absence of officers and branch managers, when necessary and consistent with security policy
• Ensures proper branch coverage and scheduling
• Ensures professional development of staff
• Manages premises and facilities
• Works with branch manager to accomplish goals and objectives
• Prepares and conducts employee reviews (including disciplinary notices)
• Oversees hiring and placement of staff
• Oversees management reporting and data tracking
• Assists in the promotion of market-wide initiatives
• All other duties as assigned based on branch/market needs
• Performs other duties and projects as assigned
• Understands and complies with all provisions of the Safety in the Workplace policy

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

• Typically requires a minimum of 2-3 years of related experience, including experience as a Supervisor

Preferred Requirements

• Personnel management experience
• Proven leadership skills

Knowledge, Skills, and Abilities

• Exhibit skills in these categories:
• Leadership
• Ability to multi-task
• Decision-making
• Compliance
• New Accounts
• Teller functions
• Bank policies
• Human resources
• Customer service
• Relationship building with customers
• Developing employees
• Communication both verbal and written
• Product and process knowledge
• Strong problem-solving skills

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and managem