Operations Assistant

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description: Operations Assistant

Join our dynamic On-Site Coordinator administrative team at WorldStrides as an Operations Assistant! In this essential role, you will support the scheduling of seasonal On-Site Coordinators who assist our groups during their travels at hotels, ensuring smooth operations and excellent customer experiences. Additionally, you will provide general administrative support to both the On-Site Coordinator administrative and seasonal teams. The ideal candidate for this position is based in Northern Virginia (NOVA) and will enjoy a hybrid work schedule, combining in-office collaboration with remote flexibility.

Serve as Product Delivery / Operations Support to the On-Site Coordinator Department: 

• Assist the Manager of On-Site Coordinator Department with assignment (stint) scheduling, confirmations, and entry into system.
• Provide support to review, process and approve On-Site Coordinator expenses and reimbursements as needed.  
• Review and maintain departmental forms and reports paperwork as needed.
• Additional responsibilities to include:
• Liaison between the Hotel and On-Site Coordinator Departments.
• Liaison between the Night Chaperone and On-Site Coordinator Departments.
• Function as a contributing member of the Product Delivery division through effective communication and assisting other staff members as needed.  
• Additional duties as assigned by the Manager of On-Site Coordinators.  

Qualifications: 

• Four years bachelor’s degree preferred but not required
• Three years’ experience in office environment with an ability to manage multiple tasks.   
• Proven strengths in organizational and interpersonal skills and attention to detail.   
• Capability to schedule and position personnel, while simultaneously processing expense reimbursement and paperwork with accuracy.   
• Ability to work independently under deadline pressure.   
• Available to work in the Washington, D.C. area office.
• Strong verbal communications, with visual-proofing skills for documents.   
• Computer skills to include, but not limited to, a clear understating of Microsoft based systems.   

Responsibilities: 

• Maintain accurate and up-to-date documentation. 
• Foster communication between On-Site Coordinators staff and other departments.
• Maintain knowledge of company policies and procedures to serve as an effective member of the WorldStrides staff.
• Support company policies and management decision with professionalism and importance.   
• Communicate changes quickly and effectively via approved channels.
• Partner with HRBP and On-Site Coordinator management staff for yearly updates to the On-Site Coordinator Handbook.
• Maintain and update informational files on both the On-Site Coordinator Resource Information Center (OSCIR) and Microsoft Teams.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.  
• Comply with WorldStrides time keeping policies and procedures.
• Participate with WorldStrides performance review procedures.
• Identify and discuss personal and professional growth goals. 

 

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment i