Senior Catering Sales Manager - Hotel Commonwealth

Why us?

At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest’s story is unique, and so is the way we serve them. Our approach isn’t scripted, printed, or tucked away in a handbook—it’s woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it’s how we turn every interaction into something memorable, authentic, and entirely our own.From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston—its vibrancy, quirks, and endless energy—with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.This is more than just a role—it’s a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we’ll be proud of long after they’ve checked out.

Job Overview

Solicit, capture, plan and coordinate small corporate meetings with 10 rooms or less, with a focus on social and catering only functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals. Position is responsible for sales and servicing of all groups, including social catering groups.

Delphi / Amadeus / Salesforce experience strongly preferred.  

Responsibilities

• Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
• Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
• Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
• Prepare status and period end reports.
• Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
• Professional and positive communication to both guests and fellow associates.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenuegrowth.• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established bymanagement.• Captures competitor's accounts through networking, research and reader board surveys in orderto target and solicit those most probable to generate new business. Acquires referrals fromexisting accounts: Follows up on all leads within 48 hours of receipt in an effort to create newbusiness for the hotel, and, when appropriate, sends leads to other Sage hotels. Plans andimplements an on-going Targeted Account Development "hit list" in order to create new revenueand acquire valuable hotel contacts, and contracts. Continually targets and prospects for newbusiness through telemarketing, individual creativity and innovation.• Utilizes yield management techniques by profitably negotiating room rates and function spacecommitments in order to enhance the hotel's financial performance.• Maintains well-documented, accurate, organized and up-to-date file management system in orderto serve client and employer in the most expedient, organized and knowledgeable manner.Develops strong customer relationships through frequent communication and the use ofprofessional, courteous and ethical interpersonal interaction.• Develops customer profiles and maintains an effective trace system, including trace dates andreferences, in order to best meet client needs, resulting in superior account service and increasedrevenues. Follows-up on customer inquiries in an efficient and expedient manner.• Conducts research, surveys, personal investigation and studies market place and territory in orderto effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90%work time on direct sales efforts. Controls expenses while traveling on the property's behalf inorder to minimize department and hotel costs.• Represents themselves and the hotel with the highest level of integrity and professionalism, aservice-focused approach, and a caring, sincere attitude at all times. Exhibits a positive andinvolved team attitude to all hotel departments.

Qualifications

Education/Formal Training

More than two years of post -high school ed