Director - Sales Operations

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. 

The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. 

With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description

The Alliance Operations Lead is responsible all operational needs that support our Strategic and Foundational Alliance partners. This position is responsible for the overall productivity and effectiveness of our Alliance teams and programs to increase the growth of our Alliance business in the Americas region, with a key influence to create global standards around Alliance management to our EMEA and APAC alliance teams. Reporting to the Director of Integration & Governance, this leader also works closely with key stakeholders to ensure the appropriate objectives and priorities enabled within the sales organization are supported.

Responsibilities

• Drive/administer operational support across Merkle AMER Strategic and Foundational Partners such as:
• Track and manage the deal registration / MDF / Co-Op funding /referral fees
• Act as one of the Admin profiles for each partner portal and manage main metrics driving partner tiering within each program as well as provide internal teams access to training & enablement materials available
• Coordinate with Marketing team on “market with” & “market to” Partner events and materials
• Collaborate with Growth Orchestration team to represent partner account lists and partner technology opportunities
• Coordinate with internal Legal and Finance teams to update Partnership Agreements/documents when necessary
• Ensure internal SharePoint sites reflect accurate and relevant Alliance details and case studies by working with Growth Enablement team
• Track and manage partner certification counts
• Troubleshoot ad hoc requests to support the internal Alliance teams
• Routine review of partner revenue tagging within the CRM data to ensure accuracy maintained for regular Alliance reports
• Build a community of Alliance operations, specifically with our four strategic alliances (Salesforce, Adobe, Google and Amazon) by aligning with the alliance enablement leads for each of those alliance teams
• Collaborate with our Growth Reporting and insights team to produce ongoing reports and insights
• Monthly / Quarterly / Annual alliance scorecard and executive business reviews
• Alliance performance reporting including revenue, certifications, and co-op funding
• Provide system requirements for all things Alliance related to our Growth Integration and Governance lead

Skills

• Excellent strategic, project planning and organizational skills with high attention to detail and self-directed
• Deep expertise in working in a partner ecosystem, specifically related to technology services of partner software / platforms.
• Strong experience with progressive sales automation systems and demonstrated ability to improve sales productive
• Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical issues, and identifying department needs
• Strong interpersonal and team building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries
• Strong technical, research, problem-solving and collaboration skills
• Expert in BI tools and CRM systems and Microsoft Office Suite
• Proven success working across stakeholder teams to positively influence people across all
• functional areas of an organization

Qualifications

• Bachelor's degree in business, sales/marketing, or related discipline, MBA preferred
• 7-10 years of experience working in sales/sales operations, business operations, partner operations, or business management

Additional Information

Anticipated Salary Range: $113,000-$198,500

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, a