About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under frequent supervision, assists in handling and resolving matters of billing and collections for the company’s delinquent accounts.  Identifies, analyzes and resolves billing and collection issues through internal and external contacts. Produces billing invoices, statements, and delinquent notices.

*** The hours for this position will be 25 hours per week. It will be 5 hours per day between the hours of 8:30 AM - 5:00 PM, Monday through Friday ***

Principal Duties & Responsibilities

• Pursues delinquent accounts and maintains documentation of collection records.

• Collaborates with internal and external contacts to identify, analyze and resolve billing and collection issues.

• Generates and distributes billing invoices, statements, and delinquent notices.

• Provides monthly reporting on aged receivables and matters of collections to management.

• Prepares bookkeeping entries to settle account balances.

• Assists with special projects and other duties when needed.

Education & Experience

• Typically requires a high school diploma

• 1+ years of related experience

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.

• Ability to communicate effectively with all internal and external contracts involved in the billing and collection processes.

• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$20.01 - $26.63

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center