Field Adjuster

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.  At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore and stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together?  If so, Davies may just be the right choice for you.

Job Overview 

The Littleton Group is looking for an experienced Field Adjuster to investigate and evaluate losses while developing a plan of action to bring claims to a proper resolution in a timely manner and meeting the guidelines and needs of the client. Reporting to the Regional Manager, you will determine the extent of insurance coverage and liability on each filed claim.  

To be successful in this role, you must possess superior time management skills with the capability of working with and meeting deadlines, demonstrate high level attention to detail and problem-solving skills, and be proactive and independent while taking initiative with consistent follow through. You must have at least 5 years of experience handling liability and physical property damage claims. Additionally, you will need to exhibit the exceptional capability to multi-task and prioritize with excellent organization and documentation skills and utilize discretion with sensitive and confidential information. This role is a full-time, home-based, and field-based position in the Waco, Texas area.

Responsibilities and Duties

• Determine extent of insurance coverage and liability on each filed claim
• Investigate claims, including, but not limited to, interviewing claimants, insureds, and witnesses
• Conduct thorough inspections of insured and/or claimant property  
• Obtain necessary records, including but not limited to, hospital records, police reports, and physician records
• Utilize appropriate preferred vendors
• Present thorough and accurate reports including photographs, statements (written or recorded) to clients and excess carriers on claim investigations
• Determine the amount of the claim payout
• Negotiate settlements for resolution with claimants and their attorneys while controlling litigation activities and costs based on account requirements 
• Work directly with attorneys and expert witnesses to defend insurer’s position if claimant contests claim outcome
• Effectively address and maintain incoming documents in a consistent and timely manner 
• Attend meetings, mediations, conferences, workshops, or training sessions
• Review written material to maintain current knowledge on principles, practices, and new developments in assigned work areas
• Respond to client questions and comments in a courteous and timely manner
• Travel as required for claim or scene investigations as deemed necessary
• Utilize standard or customized software applications appropriate to assigned tasks
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• 5+ years of experience handling liability and physical damage claims
• Prior experience conducting investigations in multi-party situations
• Must have a valid driver’s license
• Possess an active Texas Adjuster License
• Maintain and meet state specific