Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

• Location: Open to QBE office locations Nationally

• Type: 12-month fixed term contract, full-time hours

• Shape how claims professionals learn through practical, scenario‑based learning design

• Hybrid role, Happy to talk flexible working

The opportunity

Are you a creative, digitally savvy Learning Designer who likes to work at a fast pace and is ready to change the world of learning? Keep reading because this is the role for you!

We have the opportunity for an Instructional Designer to join QBE Insurance on a 12-month fixed term contract within the AUSPAC Claims business.

In this role, you’ll work collaboratively with the Claims business to design and curate innovative learning solutions – we’re looking for someone to break the wall, do things differently and get truly creative!

Your new role

• Design and develop effective and engaging storyboards and digital learning content aligned to Property and Liability claims capabilities

• Partner closely with AUSPAC Claims SMEs and learning leads to translate complex claims concepts into clear, practical learning experiences

• Think differently in how we leverage digital adoption platforms and emerging tech options make learning easier and more accessible for our people

• Ensure learning content aligns with agreed skills frameworks, proficiencies and priority claims capabilities

• Play a key creative role in defining our learning approach and team brand by designing the look and feel of our training solutions

• Maintain design standards and governance for digital learning assets

• Bring contemporary learning practices and “outside‑in” thinking into claims learning design

About you

• Experience designing learning solutions and developing detailed learning storyboards, through digital learning application including Articulate, MS365, and Vyond

• Experience partnering with business SMEs and translating operational content into learning interventions

• An excellent communicator who can quickly establish strong relationships with multiple stakeholders

• Understanding of capability frameworks and their use in workforce upskilling

• Knowledge of contemporary learning theories and learning practices eg human centred design and social learning

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need