Customer Support Specialist (Seattle)

About RentSpree

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 4 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle’s Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we’re looking for talented problem-solvers to contribute meaningful impact as we scale. 

Customer Support Specialist - Seattle, WA (hybrid)

This is a full-time, in-person contract position based at our Seattle, WA headquarters, with the opportunity to evolve into a permanent role. The contract will be for a minimum of six months.

RentSpree is seeking a high-energy Customer Support & IT Operations Specialist to join our team. In this role, you will be the "boots on the ground" in our Seattle office, providing world-class assistance to agents, landlords, and renters while taking ownership of internal IT success. We are looking for a candidate who thrives in a fast-paced environment, excels at phone-based support, and possesses the technical aptitude to manage new hire equipment and onboarding logistics.

What You'll Do

• Tier 1&2 Support: Provide expert assistance to users via phone, troubleshoot complex system-related issues, and deliver proactive solutions to ensure a smooth rental journey.
• IT Onboarding & Support: Prioritize and lead the IT setup for new hires, including hardware provisioning (Mac/PC), account configuration, and troubleshooting office tech to ensure every team member is ready for Day 1.
• Strategic Projects: Work on projects aligned with OKRs (Objectives and Key Results), focusing on scaling support processes and internal technical efficiency.
• Quality & Feedback: Participate in quality testing and offer consistent feedback to product teams to improve the user experience.
• Process Optimization: Drive cross-team initiatives to improve support workflows, utilizing data-driven problem-solving and deep technical expertise in the RentSpree platform.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional tasks, projects and team support as needed.

Skills You Bring (Required)

• Experience: 2+ years of experience in Tier 2 customer support, with a heavy emphasis on phone-based support.
• IT Aptitude: Proven ability to manage hardware and software onboarding (setting up laptops, installing required software, and managing user permissions).
• Local Presence: Must be able to work 100% in-person at our Seattle office.
• Technical Literacy: Expert-level familiarity with PC and Mac operating systems, mobile devices, and office hardware.
• Communication: Exceptional written and verbal communication skills; ability to remain professional in high-pressure situations.
• Adaptability: Ability to multitask, set priorities, and manage time independently in a dynamic startup environment.
• Availability: Standard M-F business hours, with weekend availability when needed.

Skills You Bring (Required)

• Education: Bachelor’s degree.
• Tooling: Experience with CRM systems (HubSpot, Salesforce, or Zendesk) and Jira for project management.
• Growth Mindset: Familiarity with OKRs and experience contributing to growth-oriented initiatives.
• QA Experience: Ex