Technical Implementation Specialist

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Technical Implementation Specialist

The Implementation Team, within the Professional Services organization, serves as the key provider of the initial client experience for CipherHealth.  As such, this team sets the tone for the customer’s journey with us so an efficient and effective experience led with a consultative approach is critical.

As the Technical Implementation Specialist, you will serve as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool and how the tool will be configured for their use. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive technical implementation experience for our customers.. You will need to be detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills.

Responsibilities

• Partnering with the Implementation Lead, serve as the primary point of contact and consultant to the customer’s technical resources, working directly with them to ensure the data integration is optimized for the customer’s solution goals and functioning as expected 
• Configure our products and programs using the CipherHealth Evolve suite for client use cases
• Prioritize, diagnose and resolve client and user technical issues encountered during implementation and a post go live optimization period
• Partner with the Implementation Lead to ensure the technical portion of the implementation is supportive of the customer’s solution goals
• Collaborate regularly with our Product and Engineering teams on technical integration needs and enhancement opportunities
• Develop both client-facing and internal technical collateral as needed

Requirements

• Experience with various data integration methods in a healthcare environment, including HL7 and flat files
• Attention to detail
• Excellent teamwork and written/verbal technical communication skills
• Effective problem-solving/troubleshooting skills and ability to easily break down complex concepts to audiences less familiar with technical concepts
• Comfortable working in a fast-moving environment with dynamic objectives
• Comfortable working on multiple technical projects simultaneously with different stakeholders
• Understanding of project delivery, implementation risks/impacts and acceptance processes within a fast-paced environment
• Ability to think creatively and effectively define/translate customer needs
• Ability to work independently and make decisions under minimal supervision

Nice-to-Have

• Experience working within a health system IT environment
• Experience with SSO integrations

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public k