Area Restaurant General Manager

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As the Area Restaurant General Manager, you'll be the driving force behind the daily operations of multiple dining venues, including full-service dining, quick-service dining, bars, etc. You'll oversee team members, ensure top-notch quality control, and maximize revenue across establishments. You'll uphold our commitment to exceptional service standards. Additionally, you'll handle guest inquiries and feedback, fostering a supportive and collaborative atmosphere among our team members. Prepare to lead an exciting culinary journey as the driving force behind the daily operations of our dining venues!

As a Area Restaurant manager, you will:

• Maintain updated SOPs covering service standards, cash handling, food preparation, safety, purchasing, inventory control, and audit policies.

• Train supervisors and staff to ensure consistent operational standards and ongoing skills development.

• Implement training programs and sales incentives to drive revenue, improve check averages, and increase profitability.

• Conduct performance evaluations and enforce disciplinary actions in alignment with company guidelines.

• Oversee hiring, interviewing, onboarding, and training of new employees according to company policies and health regulations.

• Prepare and manage staff schedules and weekly revenue forecasts within budgeted labor guidelines.

• Ensure efficient outlet operations, including inventory management, par stock maintenance, and beverage control compliance.

• Deliver excellent service to owners and guests, ensuring a consistently positive dining experience.

• Other duties may be assigned.

Supervisory Responsibilities:

• Directly supervise team members on-site, ensuring smooth operations.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train, coach, and mentor team members to maintain high performance standards.
• Plan, assign, and direct work to ensure efficient workflow.
• Assist in appraising performance and rewarding team members for their contributions.
• Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who share our commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities