Customer Success Agent (m/f/d) - German Speaking

We are seeking a highly motivated and customer-focused individual to join our customer success team as a Customer Success Agent. In this role, you will be responsible for building strong relationships with our customers, understanding their needs, and providing them with the solutions and support they require to achieve their business goals.

Responsibilities:

• Develop strong relationships with customers and serve as their primary point of contact.
• Proactively identify and address potential issues to ensure customer satisfaction.
• Understand customer needs and provide tailored solutions to help them achieve their business goals.
• Educate customers on the features and benefits of our products and services.
• Collaborate with cross-functional teams, such as sales, marketing, and engineering, to meet customer needs.
• Troubleshoot technical issues and work with our engineering team for resolution.
• Monitor customer usage and engagement to identify opportunities for improvement.
• Meet or exceed customer satisfaction, retention, and upsell/cross-sell goals.
• Continuously improve the customer experience based on customer feedback.

Requirements

• Bachelor's degree in business or IT field, or equivalent work experience.
• 2+ years of experience in customer success, account management, or customer support.
• Excellent communication, presentation, problem-solving, and project management skills.
• Ability to prioritize tasks effectively and work both independently and collaboratively.
• Strong technical skills and ability to quickly learn new technologies.
• Native or proficient level of German (verbal and written).
• Fluent in English language.

Benefits

• Hybrid working environment, providing flexibility and work-life balance.
• Competitive salary range and bonus plan
• Being part of a fast-growing SaaS company that is reshaping the location intelligence industry.
• Work equipment provided for the home office.
• Flat hierarchies, creative freedom, and independence within a supportive team.
• Awesome team and company events – because the fun part should not be neglected.
  
  If you are passionate about helping customers succeed and thrive, we invite you to apply for this exciting opportunity. Join our team and be part of a company that values its employees and fosters a supportive and engaging work culture.To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!

Ariadne is an equal opportunity employer that values diversity and inclusion. We are committed to fostering an inclusive environment for all employees, where everyone's contributions are valued and respected.