Operations Leader

DQ OPERATIONS LEADER JOB DESCRIPTION_______________________

Reports to: CLC Director of Operations, Store Owner, or Store Owner’s Appointee

Direct Reports: Store Leaders 

Purpose Of Job

• To create positive memories for all who touch DQ. 
• To ensure all of our Fans see a smiling crew and a clean store.
• Understand the “why” behind everything we do is the Fan that we serve daily.
• To initiate programs and lead the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. 
• To ensure restaurant is operated within guidelines established by owner or franchisor. 
• To set high standards and create a great environment for the team to work, maintaining an appropriate store culture.

 

Target Goals

• Register Labor Rate: 20%
• Cost of Goods Rate: 30% 

 

Transactional Spending Authority

• Equipment & Supplies: $1,000
• Marketing: $250
• Cash Donations: $100
• Amounts over this authority must be approved by Store Owner or Owner’s Appointee.

 

Key Requirements:

• Weekly/bi-weekly visits to each store, including occasional random, unannounced check-ins 
• During store visits, every time observe that the store appears 1) Show Ready and is 2) portioning properly. 
• Monitor Labor Rate and Cost of Goods Rate at all locations
• Assist Store Leaders/Assistant Store Leaders with issues/potential issues
• Semi-annual Pride Inspection at each location to monitor location facilities
• Coordinate store pricing through RMS price submissions, reconciliations of Menu Comparison Reports, and Retail Pricing Spreadsheet 
• Regularly review vendor item price comparisons and ensure stores are ordering accordingly
• Conduct all store level and Store Leader meetings, keeping key issues details in front of Store Leaders
• Monitor eNews for key issues and ensure store execution
• Monitor completion of checklists and Redbook at each location
• Complete quarterly health department-type inspections at each location
• Monitor vendor price comparisons – ensure ordering from proper vendors
• Maintain running list of issues to be discussed at conventions
• Maintain regular communication with store crew via GroupMe posts about monthly promos, LTO’s, and other store issues
• Monitor labor efficiency – make sure scheduling properly
• Monitor and update store reader boards
• Oversee training on DQ Learning Link and ensure Store Leader’s are assigning the proper training to their Crew
• Track Store Leader certifications and expiration dates
• Monitor overrun and waste processes at each location
• Review Daily DT times & coach accordingly 
• Ensure each store’s attendance at all county fair animal sales (except Hocking County Fair)
• Work with Maintenance Technician to ensure required routine maintenance tasks, as well as addressing any other maintenance issues that arise
• Conduct all weekly store level and tore Leader meetings, keeping key issue details in front of Store Leaders
• Participate in in-person semi-monthly meetings with Store Owner and CLC Director of Operations. 
• Coordinate quarterly in-person Store Leader meetings at our central office. 
• Serve as main contact to our Territory Operators, DQMO, for our Ohio stores and coordinate quarterly meetings between DQMO and our company leadership team. 
• Serve as main contact to our IDQ Business Consultant for our West Virginia store and coordinate quarterly meetings between our BC and our company leadership team. 
• Model and Monitor Store Leaders’ Essential Functions

 

Operations:

• Chief Problem Solver for our DQ stores, including anticipating potential problems.
• Handle challenging situations with poise & professionalism.
• Initiate store strategies to improve operational effectiveness.
• Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
• Monitor facility issues that could negatively impact the Fan Experience. (Building Repairs, Landscaping Issues, Overall Appearance, etc.)
  • This includes completing a “Pre Flight” check (interior and exterior) around the building daily to identify the issues that need to be addressed.
  • Embrace/understand available resources and closely monitor changes in technology. (Email, Social Media, DQ Hub, Joliet P