Senior Manager, Product Operations — Payments Ecosystem

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

Job Description

The Opportunity:

We are looking for a Senior Manager, Product Operations to lead the core operations engine of our Payments Ecosystem. In this role, you will bridge the gap between our Platform, Network, Pricing, and Global Operations teams—enabling consistent planning, roadmapping, and reporting that aligns our technical delivery with our market-facing strategy.

(Boston preferred; Remote optional for exceptional candidates)

This position reports to the VP of Product Management – Payments Platform.

Build and Run the Payments Ecosystem Operating Rhythm

• Build and Run the Payments Operating Rhythm: Design and manage the rhythm of business—including cross-functional syncs between Product, Network, Pricing and Operations and Engineering teams. Standardize cadences and delivery hygiene across all domains to ensure market-facing teams are aligned with platform development.
• Drive Execution Excellence & Governance — regular cross-domain syncs, dependency management, roadmap updates, feature scope & OKR reviews,  change requests, capacity planning, escalation pathways.
• Bridge the Product-to-Market Gap: Serve as the connective tissue between the Payments Platform and the business. Facilitate the feedback loop between customer-facing teams and Product to ensure market requirements, pricing adjustments, and operational pain points are prioritized.
• Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context — nothing gets lost between teams or quarters.

Create Execution Visibility and Governance

• Maintain an integrated delivery tracker covering milestones, dependencies, and key risks across the Platform domains, Network and the Verticals.
• Identify systemic blockers early and coordinate cross-team resolution.
• Create standard reporting for timeline risks, cross-team dependencies, migration blockers and operational bottlenecks. 

Strengthen Leadership Communication & Executive Decks

• Prepare executive presentations, quarterly platform reviews, and exec-level summaries in partnership with the VP of Payments Platform.
• Translate complex technical and operational updates into concise business-ready narratives and visuals.
• Maintain decision logs, risk summaries, and progress dashboards that feed directly into executive reporting.
• Draft and polish internal comms (updates, announcements, leadership readouts) that reinforce alignment and transparency.

Drive Continuous Improvement

• Lead retrospectives and post-mortems for major initiatives; track and close lessons learned.
• Identify recurring friction points and recommend process or tooling improvements.
• Continuously refine templates, workflows, and practices to make the platform faster and more predictable.

Qualifications

What we're looking for:

• 8–12 years of experience in Product Operations, PMO, program management ideally in payments, fintech, or SaaS. 
• Deep Payments Knowledge: A strong understanding of the "life of a payment," including payment economics (Pricing, Interchange, FX), settlement workflows, and operational scaling.
• A foundational technical background (e.g., prior engineering or technical product or program management experience) is strongly preferred.
• Experience driving execution across complex, globally distributed teams and