Client Information Coordinator

Why join us? 

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.  
 

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. 

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.  

The Client Information Coordinator is an integral member of the funding/reimbursement team and has primary responsibility of upfront intake and verification of patient information for recommendations for our devices that may be covered by the customer's healthcare coverage. This role is responsible for gathering the application documents, coordinating upfront communication and entering data details to start the funding journey.  The main focus is to effectively secure accurate documentation, engage in professional dialogues with stakeholders, and communicate with various parties, ensuring smooth case progression.

The Client Information Coordinator must live in the Eastern, Central and Mountain time zone.

KEY RESPONSIBILITIES:

• Electronic data entry of all information received via fax, email, and the Tobii Dynavox e-Funding platform, according to process and standard procedures.

• Identify, label, and store funding documents within the electronic database.

• Identify and properly code client’s medical and speech diagnosis.

• Review and maintain documentation with attention to detail, ability to analyze data and check for errors and/or inaccuracies.

• Identify client’s healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, exclusions, and prior authorization requirements.

• Execute private insurance calls to confirm and secure accurate benefit information details & prior authorization requirements.

• Prepare state-specific prior authorization forms/ CMN’s and upload to electronic database.

• Identify and verify current physician and other medical details.

• Initiate communication with customer/case contact; verify basic information, provide details of next steps of the funding process, including estimated out of pocket expenses, missing documents and securing key contact information.

• Communicate to the Funding Consultant potential challenges with the prior authorization process.

• Communicate proficiently and convincingly, advocating as a representative of Tobii Dynavox,

• Properly identify the status of the request and ensure proper flow to the next step of the funding process.

• Meet established goals and expectations successfully.

• Collaborate effectively with multiple stakeholders for case progression.

• Perform various other tasks as assigned.

EDUCATION / EXPERIENCE REQUIREMENTS:

• High school diploma 

• Two years of experience working with insurance in a medical setting

• Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred.

• Experience using myCGS, Navinet, Noridian, and Availity websites preferred.

• Experience navigating phone queues preferred.

• Ability to multitask, prioritize and manage time effectively.

•  Organized with ability for problem solving, adaptability, and self-control during unexpected challenges.

• Interpersonal communication skills

• Oral and written communication skills

• Virtual communication skills

• Excellent Telephonic communication skills

COMPUTER OR TECHNICAL SKILLS:

• MS Office Wo