Business Relationship Manager (Hybrid)

Requisition Id 16358 

Overview:  

We’re hiring a Business Relationship Manager who will serve as a strategic partner to ORNL’s research directorates! This position is in the Research Computing division, in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

Research Computing's mission is to provide embedded IT Support to enable and advance ORNL research through delivery of innovative, cost-effective technology solutions, providing an efficient IT user experience, while continuously improving performance, reducing complexity and risk.

You will work closely with the research directorate to understand their needs, challenges and help provide a productive, efficient relationship between the directorate and IT Services within ORNL. You will gather new requests and work with research programs in translating programmatic deliverables to baseline IT scope and architecture requirements. 

Major Duties/Responsibilities: 

Partnership Engagement:

• Manage a diverse portfolio of technical customer engagements, including High Performance Computing, Cloud Computing, DevOps practices and Software Development.
• Collaborate with experts to anticipate and plan for emerging IT services, while effectively establishing and presenting internal and external customer priorities.
• Partner with ITSD technical teams as an internal advocate and representative for research partners during final design and scoping activities.
• Lead on customer problems and issues.

Communication:

• Apply technical expertise to communicate effectively with both technical and non-technical teams, driving engagement, and facilitating project intake.
• Inform customers of ITSD priorities, resources, portfolios, roadmaps, initiatives, and potential project/program impacts.
• Proactively connect with customers via dashboards, metrics, and scheduled reports to inform of service health and status of engagement of ITSD to Research.
• Report status, issues, requests, upcoming releases, etc, to ITSD Leadership.
• Represent ORNL and DOE to the broader research community through partnerships, solutions, and collaborations.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of 5 years professional experience is required for consideration. An overall combination of equivalent education and experience may be considered.
• Experience leading technical initiatives, products, services, or interactions.
• Experience building and maintaining customer relationships.
• Proven track record of resolving disagreements.
• Experience providing or supporting a broad range of IT services relevant to supporting research IT.

Preferred Qualifications:

• An ability to effectively articulate, through written word and oral presentation, a command of IT solutions to staff, senior executives, external regulators, DOE officials, and external customers.
• Ability to balance customer needs with the overall strategic vision.
• Proven performance in delivering research support across all levels of FISMA data sensitivity.
• Ability to communicate recommendations and influence decisions based on data and mission.
• Ability to track and deliver on a wide variety of customer needs, both technical and non-technical.
• Eagerness to learn new technology and the ability to translate that into relevant ideas for research delivery.
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